• Report: #690650
Complaint Review:


  • Submitted: Fri, February 04, 2011
  • Updated: Wed, April 11, 2012

  • Reported By: Sheri — ST LOUIS Missouri United States of America
193 N FLORISSANT FERGUSON, Missouri United States of America

INSTANT TAX SERVICE filed my taxes without contacting me first and didnt have my w2 from both my employers and put the worng gross amount in for my income now i have to amend my taxes and have all these fees to pay i did FERGUSON , Missouri

*UPDATE EX-employee responds: File Charges

*Consumer Comment: RED FLAG, RED FLAG, RED FLAG

*REBUTTAL Owner of company: Instant Tax

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I went to get a loan from instant tax and I was told everything I signed was to say I will pay the loan back when I got my taxes. I was never told they will automatically file my taxes they said I could come back in Jan when I get my w2 forms. The girl put my income in the system wrong witch made my amount be off by almost $3000.00. When I found out the company was filing my taxes without my w2 I knew something was wrong I called and asked for a manager and talked to a lady who was very rude. It seemed all she wanted to do was argue to protect the fact they filed my taxes without even telling me and she kept saying they went by what i gave them off my last pay stubb.

I told her it was the wrong amount. If i had have been told the trith about the fees and the processing I would have never accepted the loan i would have turned it down.I never seen any papers datedJan 15th they sayi signed to allow them to process my taxes. When i left from getting my loan iwasnt given any paper work i was told they would keep everything untillI come back with my W2. I worked to jobs last year so when they filed my taxes not only did they input the wrong amount they didnt have anything from my other employer now i have to do an amendment.Ialso told them i need not to be charged the almost $600 fee they charge to process this. I was told the bank was going to deduct some fees because i was charged a higher amount to do a ral wich i should have got my taxes back in 48hrs instead of 2 weeks i was promised it would be credited today and it has not been. The manager refused to give me the number to the coorprate office she said they would only direct me back to the store where she is.

So I finally called another location and they gave me the nameof the gmI have called him serveral times and he hasnt responded to any of my calls i still haventbeen refunded anyof the fees and now i have to wait another 6-8 weeksto get the rest of my refund that i should havegot in the first place. I also called the irs and they gave me the name of a form to file an fraud report and i intend to do.

This report was posted on Ripoff Report on 02/04/2011 05:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/instant-tax-service/ferguson-missouri-63135/instant-tax-service-filed-my-taxes-without-contacting-me-first-and-didnt-have-my-w2-from-690650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

File Charges

AUTHOR: In the Know - (United States of America)

I was a store and regional manager for a franchise owner of this company for five years and helped within their corporate office as well. The main location in Dayton allows and ENCOURAGES this. All of those fees are refundable. The Service Bureau fee is to help pay their franchise fee to headquarters.

They have been filing taxes illegally and fraudulently the five years I was there, and this past year (I have friends who still work for them). 

If the justice department wants to get hold of me for testimony against them, I would be willing to tell all that I know about how they run business. They only use ADP to download W2's, otherwise they will get the company info and EIN off other websites (such as knowx.com) so they can file without the tax clients knowledge. When these offices are audited by the IRS they go in to files and print off system printed W2's and doctors pages that were supposed to have been filled out originally, then lie to the IRS auditor. They also allow all preparers to use each others log in information into their software so you never really know who actually filed their taxes. I ran across about 200 returns in just one year that I never touched. They actually gave my password to someone else, and the owners would come in after hours and e-file returns that never should have been.

I tried warning them the entire time I was there. I'm tired of seeing them rip good people off. 
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#2 Consumer Comment


AUTHOR: Joseph - (U.S.A.)

The rebuttal filed is a major Red Flag.

1.  No compnay is allowed to file a return based on the last pay stub.  If all you have is a pay stub because you cannot get a W2, then a Substitute W2 needs to be prepared, and it would need to be mailed in.

2.  A company can issue a loan based on the last pay stub, but not a return.  This is by IRS regulations.

3.  A return would need to be filed only after it is shown and signed to the tax payer.   A tax return must be provided to the tax payer.  A loan application cannot serve as authorization to file a return. 

4.  An amended return cannot be filed electronically.  it must be mailed in, and it takes about 5-8 weeks to get a refund if due.

5.  The IRS discourages RALs, although there are a couple of tax preparation companies that still offer them for this year.  No tax preparation company will be able to offer them next year.

6.  While tax preparation companies do have the ability to download W2 information from some (but not all) companies, it usually requires a PIN number or other identifier to download, which means that the tax payer would have to be present to download the W2.  A company cannot download a W2 without the tax payers knowledge and approval.

By all means file a fraud report with the IRS.  This company is relatively new, and frankly what I am seeing in the way of complaints suggests that they lack professionalism and that their tax preparers are not knowledgeable.  It takes more than knowing how to use a computer to properly file a return, it takes a conceptual knowledge of the interaction of tax forms.  Instant Tax preparers do not appear to have this skill.

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#3 REBUTTAL Owner of company

Instant Tax

AUTHOR: Instant Tax Service - STL - (United States of America)

We have means of downloading W2s online which allows us to file your taxes when the IRS opens, which is related to the documents you signed when you recieved your loan. Clerical errors sometimes occur off W2's but the 6-8 week time period isn't the case now that the ammendments get sent thru our bank which means that you can get your amendment in as little as 2-3 weeks.

To further discuss your return, as it is a private matter, please contact the main office at 314-533-6622 for more information about your return.
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