insurenceclaimcheck.com Florence South Carolina

I'll try and be brief but there is so much to say. I bought a home through homepointfinancial. 2 months later it flooded. During the water cleanup we discovered hidden mold in the home. My insurance company issued 22000 for water damage and 10000 for hidden mold. Now pay attention here. The 10000 cleaned out the mold policy and was exclusively in the basement. There was more than 10 k in damage and some was not covered at all because it was not "hidden". We imedietly put in for 5500 in an estament to fix the entire upstairs, cabinetes ,floors throughout , drywall, everything, the upstairs is now brand new and I'm 10 k under the upstairs budgette. Let me say it took almost a month of calling them dailey to get the money. I then put in for 5500 to remove all the mold in the basement plus a new cealing and floof, all new sheetrock. This would it me 20k under budgette and complete the house in an upgraded manor far better than when we moved in. I was told they couldn't release the funds untill they had a clean air test for mold. I explained not all the mold in the house was covered first of all and that we were putting in to clean the mold with that check. Getting nowhere with the extremely rude employee I asked for a manager. It took 12 days for a manager to call me back. I called dailey mind you. The manager explained they would put in for a waivor of the clean air test untill I could make repairs and release half the funds. Imagine the look on my contractors face when I told him even though he was saveing me 20000 and doing the job for pennies that I couldn't pay him . I then asked the manager what happens after the work clearly outlined as covered is finished if the house clean air test isn't passed due to the fact there are areas that couldn't be covered by the insurance. I was told that would be my problem and the remaining funds would not be reliesed to fix the home and I would have to come out of pockete to do repairs before they would realease the remaining 15000. Its been a week since that phone call and I'm still waiting on a fax from them for my contractor to sign. This entire ordeal has taken 8 months and counting. I'll never use a mortgauge company that sub contracts to them again. There rude, there poorly spoken english is next to impossible to understand over the phone due to slang and a hood accent, and they stall and take forever. I literly said to them this is all I need rite, your sure? Then a week later I'm told something different. Worst company in my 30 years of life I've ever dealt with. I'd love to sue these bastards. If me or my 7 yr old get sick from mold because of these scam artists I'm driving my a** down to Florence sc.