This is a letter I wrote to their PO box
My name is David. I have a bogus charge on my phone bill that indicates a 2 minute call to 900 444-0221 which I did not make, The contact number provided on the phone bill was to a company called Integretel, INC which I assume is your third party billing services.
I called this company and they said that a dialer was downloaded from the internet, installed on one of my PC's and dialed the aforementioned phone number, then downloaded some form of sports statistics for a duration of 2 minutes. There was no dialer installed on any of my PCs that I know of and I certainly did not authorize any dialing of any form to any 900 number, I am very careful of this.
The means of taking care of this dispute is a little shadey also, it seems that I have to have some form of voucher sent to me. Your billing agency needed my address to get this done, yet you needed no personal information to put a bogus charge on my bill. The 40 bucks I believe is being taken care of. I will not end up paying for this charge. However I have a few questions.
If I wanted to talk to you what number can you be reached at? I asked integretel for a phone number and they could only give the address I've mailed this letter to. It seems a little convenient to not have a phone number provided by the company you do your billing through. I assume the neglect of the number was intentional.
This dialer that Integretel mentioned, I want to know file names or methods needed to rid myself of these. There has been no action taken thus far on my end to keep this from happening again because I do not know how, other than a 900 block from my phone company which I've already done. What website did I download this from? How in the world did it get installed on my PC if you were not using some form of spy ware tactics?
Are you required by any law to tell the customer that you are about the charge them 40 bucks for a 2-minute phone call? Are you following FTC guidelines? If you think about it seriously, who would ever do this on purpose? Do you market for these circumstances?
I would like to think that I'm misunderstanding this entire situation, It just seems that the difficulty of contacting you, spy ware tactics, $20.00 a minute phone calls, third party billing agencies, and whatever I'm missing are all geared towards getting money from people who do not intend to buy whatever your product or services are.
Hell send me a flyer come talk to me knock on my door, call me, I'll listen, then I'll tell' you weather I want to buy your product or not.