Report: #566450

Complaint Review: Integrity Wireless, LLc

  • Submitted: Mon, February 08, 2010
  • Updated: Wed, September 14, 2011
  • Reported By: Johnnydoe523 — madison Wisconsin United States of America
  • Integrity Wireless, LLc
    270 northland BlvN
    Cincinatti, Ohio
    United States of America
  • Phone: 513-410-9941
  • Web:
  • Category:

Show customers why they should trust your business over your competitors...

I have seen the inner workings of Integrity Wireless, LLC. I have spoken with several customers in my local area who have been wronged by this company and now I must speak and let the public know.

This is the most crooked cell phone company since The Mobile Solutions. The employees are trained to scam, and take from customer by there trainer John. The name of the game is SIGN them up no matter how you have to do it. They are told to obain prime accounts by running as many credit options as possible. Ask if the know anyones information to help obtain that prime account. Once that credit is obtained off a friend or family member, they are told that person is not to be contacted and that all mail will be sent to the negitive credit customer in front of them. Basically, running a person credit, and letting someone who has not cared for there credit decide the fate of the other credit life.

ie. If I were to apply and came back a "n" or "m" class, A sales rep is trained to harrass you into aquiring SSN, DOB, etc from as many people as you can to improve that credit score. kinda like a "co-signer", but....they "primary" signer is a person who has NO clue the are now contracted with T-Mobile and integrity Wireless. and if i default which more than likely will happen, it would hurt me but rather whomevers credit was ran. That is FRAUD.

Also I have been in convo's with employees that have admitted to retaining previous good credit customers and using that information to open another separate account for a poor credit customers even though they dont know that person. FRAUD.

A couple of other statements made by this employee, where that he once called Tmobile requested a new sim card for a customer, who was late for a payment and it affected is commision. They shut off that person old sim, activated a new one and he proceeded to make 100's of calls to a local sears knowing that everytime the automated system picked up it was a 1 mintue call, now times that by the hundreds?? you do the math. That is the shadest thing i have ever heard.

Last but I am sure not least, beware with this company if you do not intend to purchase a new phone but rather just a sim card and use a phone you might already have. The employee love this, its like gold. They basically wait 13 days to unsure that customer wont return there service, then they obtain a new cell phone (free-$300 in new activation value, from t229's to blackberry bold 2) at the new activation price and then sell it on for profits, stealing from there own company and making tons of cash on the side. Integrity Wireless, LLC is like a pawn shop that is training their employess to lie, cheat, scam and swindle you and unsuspecting consumers into multiple contracts. T-Mobile is a good company but they need to find the bad eggs and rid them ASAP.

Also just found out that Integrity Wireless, LLC, is owned, operated, and mostly made up of EX TMS (the mobile solution) employess. I am thinking TMS was shut down by T Mobile, and 3 of the bigger men in that company reopened it in a different name. It seems to me they are doing all the same things, and I need you the consumer to step up and report your experiences with me.

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This report was posted on Ripoff Report on 02/08/2010 08:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE EX-employee responds

Integrity Wireless is not a fraudulent company

AUTHOR: Allin - (United States of America)

The author of the original report made it clear that he is an X employee.  Next, accuses Integrity Wireless of force feeding fraudulent practices to the incoming sales professionals.  Then, sites the 14 day buyers remorse period as a tool for trickery.  Finally, claims that Integrity Wireless ruins lives and the credit of those involved.  I am an employee of integrity wireless and a former employee of The Mobile Solution.  This author has used some anger and exaggeration to magnify details of a business which the author want you to believe.  None of the claims are backed up by facts, dates, paper trails or any hard evidence.  If there was an injustice committed it was libels release of a wide spread print article by the author which is a crime.  

Every large corporation will have unhappy customers and X employees that will rant and rave once they have been canned.  The article if full of false information.  The Mobile Solution was purchased by T-Mobile and all of the locations were made into corporate stores.  T-Mobile only buys the largest of retailers that have passed a grueling 4 step process which take years, millions of dollars, hundreds of thousands of man hours and a lot of hard work by hundreds of good people.  The author could be telling the truth about the stories he heard in a car while riding to a meeting.  Hearing a story from one person and accusing an entire corporation of fraud seem mile apart to me.  By that standard you can find someone that absolutely despises any company you can name.  Facebook, Donald Trump, The Hiltons, every bank on the map, Bill Gates, every president that has ever served.  The point is that you can not take this author seriously when he/she cannot show a single shred of hard proof that we are trained to rip people off and try our hardest to find fraudulent SOC and Dl to get an account started.  Being the realist that I am I have to say that I am sure such activity has taken place in all wireless companies.  This very small group of people that cannot sell to make a living could possibly pull off such stunts but lets be honest, if a salesman asks you to put something in an unknowing partys name and you comply, well , it takes two to tango.  Actually you can be fired very quickly for any discrepancy in you dealings with the customers.  Down right advertising fraudulent scams to any person that walks up is not how we are trained.  In FACT we are required to do the following before a contract can be signed: Verify the identity of the customer, walk the customer through the contract and have them initial crucial paragraphs which explain our policy, obtain a legal form of identification(which we must be copied to ensure that the actual customer was at the store) and fill out a verification document in which the customer signs a secondary page agreeing that they understand all elements of the sale that took place.  Did I mention that we give our personal cell phone numbers to the customers and monitor there bill for accidental overages?  

 As far as ruining credit and destroying lives.  Lets face it people, there is one person that is responsible for your credit.  Anybody? Anybody? Yes,  you are responsible for monitoring your credit, knowing what your are signing and using the buyers remorse period if you are not happy with a product.  As far as having multiple accounts opened in someones name or to many lines in your name on the wrong price plan,  this is simple.  You dial 611 from your mobile device the moment you walk away from the purchase and double check to make sure you have exactly what you were told.  We all make mistakes so this is a good practice for any situation evolving credit.  Every American is allowed 1 free credit report per year at so use it!

 Finally, The owners of Integrity Wireless are not the same owners from The Mobile Solution.  The owners have the same basic business plan but as a former employee of TMS I can tell you first hand that Integrity Wireless is a good company ran by good people.  I personally was not a huge fan of TMS due to some issues which I will not disclose.  However, This is not TMS we are talking about.  Integrity Wireless stands on its own as one of the largest T-Mobile retailers affording hundreds of people the opportunity to provide for their families.  I resent the comments made by the author as I would never commit an identity theft just to sell a phone.  I speak for the entire company when I say that.  
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#2 UPDATE EX-employee responds

(Lack of) Integrity Wireless

AUTHOR: bigdickdaddyfromcinncinnatti - (United States of America)

All of the the above report is true to my experience with (lack of) Integrity Wireless.  From selling a $100 dollar car charger (which the company has about $1.50 in it) to getting your granny Rose who is 87 to "co-sign" so the employee can get a post paid account (which pays 4x) out of a person who owes t-mobile money.  When I was hired on I was preached on about how TMS is so shady and we don't do things like after TMS shut down all of there ex-employees are in HIGH up positions in Integrity?????  I'm almost at a loss of words.  Before I was hired I wish I would have googled the owners names, I would have just got a job at the department of sanitation seeing how i was dealing with so much trash.  From Hawking every customer if they even look like they are 18 yrs old to taking a bill payment and hoping it was cash so you could use a phone that was from a customer who upgraded that donated there phone to battered women (is what I heard a employee tell the customer) to working 10+ hr shifts 6 days a week making less than minimum wage at times, I don't miss it at all.  I was forced to "greet" every person that was in voice range until mall security comes by then you must not greet....ha..   The only way to get the best deal on a phone was if you were a 20+ yr old female that is hot (and showing cleavage).  You would be hooked up.  Or if the mall is dead and the kiosk hasn't sold a phone and the magical discounts start appearing.  Ive seen the managers take sales out of employees names and move them to "better leaders" names. Then let go of the person who originally sold the phone and hold his paycheck for deactivations that will magically appear over the 121 day holding period.  The trick about waiting 13 days and buying a better phone off of a customer who just got a sim card is a nice way to make some money off of the company, who ever thought of that was a pretty smart man seeing the company didn't pay you any more than the activation and it saves them a phone, i wish I would have taken advantage of that.  Reading the previous report was a sign that I should share with the consumer about my life at (lack of) Integrity Wireless.  Thanks for taking the time to look at this.  Just go with a corporate store if wanting to buy t-mobile they will take care of you. 
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#3 Author of original report


AUTHOR: Johnnydoe523 - (USA)

I wanted to up date this a bit more and follow up on was was posted by "the owner of the company".

I have now spoken with some employees of integrity about some more inner workings and things that go on. I found out a very interesting detail that i think should be added.

apparently, some of the higher ups withen the company are into dealing and consuming pills, and weed out of these kiosks. They keep all the cash from sales of tmobile in a safe hidden inside the kiosk and i guess only managers have a key to these safes. what they are doing to buy pills is taking deposits out of the safe to purchase these drugs, then reporting a deposit missing from whomever the deposit was originally place in the safe. In turn that persons is now short that deposit and has to pay it before the bank runs at beggining of the week in order to keep there jobs. now i knew about drugs around this kiosk, but had never seen it going on, but i was not around the mall that much. now alot of the stuff posted has been confirmed and i would say it is time to maybe move forward.

I would also like to say, if you are, were an employee, or even a customer that has seen anything, i encourage you to please step forward, please keep infomation private, but please tell your experiences. dont be afraid of integrity wireless, they deserve exposure and to be seen in the negitive light.

Now on to the "owner of the company", if you read the rebuttal guideline you would have seen that a rebuttal is a chance as a company, employee, to defend themselves and to post information supported why this information maybe incorrect or a attempt to make false statements about integrity wireless, llc. looking back at your rebuttal it simply askes 3-4 questions, did i contact a county d.a. or lawyer? and what really make things look odd you said "whats that? you didnt?" almost like you want to challenge things or that your above me. personally i take it as a threat, maybe thats not what you intended but, i think anyone who reads this would agree. to answer those questions i would like to say, maybe, maybe not. only time will tell what will transpire. ill leave it at that and welcome your rebuttal.

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#4 REBUTTAL Owner of company

and of course you have

AUTHOR: Robert - (USA)

filed a criminal fraud complaint against them with your county DA's office and your state Attorney General!

What's that?  You haven't?

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