• Report: #403703
Complaint Review:


  • Submitted: Sun, December 21, 2008
  • Updated: Thu, February 12, 2009

  • Reported By:Lilburn Georgia
10624 West Executive Drive Boise, Idaho U.S.A.

INTELESURE TELESERVICES - David Wright - George Russell - Jim Spencer Terrible Boise Idaho

*UPDATE Employee: Defining a lead

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This company charged me over $2400.00 for 75 hours of telemarketing for mortgage leads

They produced only one lead! I was mislead and told that I should get more leads before I signed up. This was the worst marketing/lead campaign that I have ever experienced. Total waste of money

Lilburn, Georgia

This report was posted on Ripoff Report on 12/21/2008 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/intelesure-teleservices/boise-idaho-83713/intelesure-teleservices-david-wright-george-russell-jim-spencer-terrible-boise-idaho-403703. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Defining a lead

AUTHOR: Intelesure - (U.S.A.)

We understand that marketing is a process. Our mission is to work with businesses to create a marketing process that delivers results.

As a contact center, we provide marketing services; center services is only one of the many services we offer.

To make sure we can deliver results at our call center, we use:

Call Reps: We hire quality, native English speaking Call Center Representatives to be the "voice" of your company. We know that by outsourcing your call center project you are entrusting us to represent you the way your own trusted employees would.

Project Managers: We assign a Project Manager who will run the campaign. Our Project Managers are experienced marketers who will be responsible for not only helping to set up your campaign, but implementing it as well. Two-way feedback, between you and your Project Manager, are paramount to a project's success.

Quality Assurance Reports: Each day a business has access to a variety of reports that detail the activity of a campaign from the previous day offering valuable feedback as to how a campaign is progressing. We give feedback from the call rep's viewpoint. This information is extremely powerful as it provides such insights as to how your script flows, places in the script where prospects are cutting the reps off, objections that are being raised, etc. A business will be able to make any necessary changes to the campaign to maximize your response rates. We have seen seemingly small changes made to scripts that have drastically improved the response rates of those campaigns. We even allow monitoring of live phone calls during a project, so a business can listen in on how our callers are presenting a message, the objections they are hearing most often, and the questions the prospects are asking.

Script assistance: No one understands a business better than the business. However, we also understand that writing a successful script can be somewhat difficult, so we have created a variety of basic templates to help.


First, we cannot guarantee or promise any number of leads. But based on years of experience, we may predict estimates.

Also, Your follow-up is often more important than the initial call and should consist of several additional contacts through a variety of different media (i.e. email, postcards, personal letters, etc). For our views on the importance of follow-up, please see our Philosophy at www.intelesure.com/philosophy.html

As posted on our homepage, www.intelesure.com , we said: "Not analyzing your Results is like shooting at a target in the dark. You don't even know if you are hitting the target, much less how close you are."

A lead can be seen by some as a CUSTOMER who says: "Yes, I will buy your product". In our experience, successful campaigns find leads defined as PROSPECTS who say: "Tell me more". We then offer other marketing services to a business as a plan to generate more prosepects, customers, clients, and rainmakers.

We have many, many clients who use our call center service as their main form of lead generation and do so very successfully.

Seldom, disputes may arise when the promising prospects are not immediately customers or rainmakers. In these cases, we take care to make sure and try to resolve these issues.

We invite you to look at our report at the Better Business Bureau (BBB):


We even invite you to compare our BBB rating with that of our competitors (Use this list from wikipedia: http://en.wikipedia.org/wiki/List_of_call_centre_companies ), who almost never have a positive score, and who do not even take the time to become BBB accredited. As you can see, are not afraid of the value of the service we offer.

and we welcome you to contact us,

10624 W Executive Dr.
Boise, ID 83713
1 888.808.7366
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