Report: #598781

Complaint Review: Intelius - IDProtect

  • Submitted: Fri, April 30, 2010
  • Updated: Fri, November 05, 2010
  • Reported By: Amy — Bloomfield Michigan United States of America
  • Intelius - IDProtect

    Internet
    United States of America

Intelius - IDProtect charging my credit card for over a year for a service I did not sign up for at all. Internet

*UPDATE Employee: Identity Protect Subscription

Show customers why they should trust your business over your competitors...

Have been trying to remove $19.95 charge every month for over a year.  Still no resolution.
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This report was posted on Ripoff Report on 04/30/2010 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/intelius-idprotect/internet/intelius-idprotect-charging-my-credit-card-for-over-a-year-for-a-service-i-did-not-sign-598781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Identity Protect Subscription

AUTHOR: Intelius_Customer_Support - (USA)

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm.  We will be more than happy to assist you with your account.

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