Report: #802056

Complaint Review: Intelius Inc.

  • Submitted: Sun, November 27, 2011
  • Updated: Tue, November 29, 2011
  • Reported By: Mfactor — Central CA California United States of America
  • Intelius Inc.
    500 108th Ave., Ne, Bellevue, WA 98004
    Bellevue, Washington
    United States of America

Intelius Inc. Misleading "info found.. Pay to view report" Bellevue, Washington

*Author of original report: Money has been refunded.

*UPDATE Employee: Phone Reports

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I was doing research on a phone number, on the initial search on the Intelius website it came back with "We found the information that includes name" provides several options to purchuse summary report.

After paying there was no information available. I responded to them and they replied with; -------------------------------------------------------------------------------------- Thank you for contacting Customer Support.

We are sorry to hear that you did not find the information that you were seeking. As an aggregator of public records, we may experience a delay as our data sources update public information. We are as current as they are, but some of the updates are out of our immediate control. We would be happy to issue you a credit for a free search. Please reply to this email if you would like a free search.


They completely ignore the fact that They told me the information was available. I would not have paid otherwise. So a free search is not an acceptable resolution. A refund is!
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Updates & Rebuttals


#1 Author of original report

Money has been refunded.

AUTHOR: mfactor - (United States of America)

Thank you. I still believe that you website is misleading still.
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#2 UPDATE Employee

Phone Reports

AUTHOR: Intelius_Customer_Support - (USA)

I am sorry to hear your were dissatisfied with the report you received.  If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support. 

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