X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now
Ripoff Report | Inteli Review - Internet, Select State/Province
Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1120840

Complaint Review: Intelius - Internet Select State/Province

  • Submitted:
  • Updated:
  • Reported By: jc2254 — Odenton Maryland
  • Author Not Confirmed What's this?
  • Why?
  • Intelius Internet, Select State/Province USA

Intelius Intelius premier Duped into becoming a premier member Internet Nationwide

*Author of original report: Surprise refund

*UPDATE Employee: Contact Customer Care

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Click here now..

 Logged onto site to check out a phone number that repeatedly calls me. I was willing to pay the $4.99 fee but when the page loads I was duped into hitting a button that I thought had to be hit to see the information that I was seeking. The next thing I know is that I was charged the $4.99 PLUS a PREMIER MEMBERSHIP FEE that I have no need for but when I went to cancel the site explained that there would be future charges. I checked my CC account and found the charge for both fees. BEWARE, if you deal with this site. I don't end up paying for things that you did not plan on. I will update this to let everyone know if there ends up being more charges to my card in the future.

This report was posted on Ripoff Report on 02/04/2014 12:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/intelius/internet-select-stateprovince/intelius-intelius-premier-duped-into-becoming-a-premier-member-internet-nationwide-1120840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Surprise refund

AUTHOR: jc2254 - ()

POSTED: Thursday, February 06, 2014

 To my surprise Intellius sent an e mail telling me that the charge for Premier Membership would be refunded. I would hope that they would avoid this type of mistake by setting up the page so people would not hit the wrong button. I do take some responsibility because I was not reading everything before I "clicked". I was also happy to see the rebuttal from them. It at least shows that they do care about their reputation. 

Respond to this report!
What's this?

#1 UPDATE Employee

Contact Customer Care

AUTHOR: InteliusCustomer__Support - ()

POSTED: Thursday, February 06, 2014

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.  

A variety of services are offered during the Intelius checkout process.  In this case, it sounds like the Intelius Premier Membership was activated through the acceptance of a full page offer advertised just prior to viewing the report.  All of our services are non-contractual so there is no obligation to continue using the service. 

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.  

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.