• Report: #802675
Complaint Review:


  • Submitted: Tue, November 29, 2011
  • Updated: Thu, December 08, 2011

  • Reported By: John — LA California United States of America
500 108th Ave NE 22nd Floor Internet United States of America

Intelius www.intelius.com Intellius www.phonesbook.com intelius.com phonesbook.com Intelius Stealing of Customer Information and Selling it, Intelius is stealing funds from Credit Card Account, Fraud, Scam Bellevue, WA, Internet

*Consumer Comment: Yeah Right!

*UPDATE Employee: Intelius Customer Support

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....***Warning: Intelius is Stealing money from customer credit card accounts and selling customer information while leaking additional private customer information including Address and phone number on their sister site at phonesbook.com. ===========

I made the Mistake of ordering a simple "People Search Report" from Intelius, advertised at $1.95. Sounds very simple. After doing a search for the person I was looking for, their system lied and said they "Found the person" I was looking for. I gave them my credit card info to make the purchase, I received their "Report".

Guess what! There was nothing in the Intelius report. No address...no phone number, nothing. So I guess I am not going to get charged $1.95 right?


When I received my credit card statement, there was a charge in it for $19.95 from Intelius!! Yes 19.95, TEN TIMES MORE THAN THEY HAD ADVERTISED, and FOR NO SERVICE DELIVERED!! I almost missed it among the other charges on my bill - Intelius almost got away with Theft. (As I am sure they make their money from people who don't notice this theft)

But it gets worse...

THEFT OF PERSONAL INFORMATION BY INTELIUS =======================================

I notified my credit card company of course about this blatant act of THEFT and FRAUD by Intelius, but my ordeal was just beginning. A few days later I noticed my PRIVATE address and phone number was now listed on a web site called phonesbook.com.

I was flabbergasted: I had never given this unlisted information to anyone. After spending the time doing some research, it became clear that "phonesbook.com", the mystery website that was giving out my personal information, belongs to, you guessed it, Intelius!!

Furious, I called them up asking them where they got this information and they smugly said they have their sources and assured me that their sources are legit. Yea right, they steal private customer information, sell it and post parts of it it on-line, sounds innocent to me!

Next, they offered to "Remove" my information if I faxed them my Driver's License! Yea right I said, so I am going to fax you thieves my License (with Photo ID, Address, D/L Number etc.) so that you can sell my picture along with D/L number to every crook in the country as part of your "Enhanced Background Check" right? I gave them another chance to remove the information voluntarily and the moron on the phone smugly refused repeating that the only way was for me to fax them my Driver's license.

I promptly told Intelius that their actions will have consequences...and here it is: my Intelius/phonesbook.com ripoff report.

This report will remain on-line until I have been compensated for damages (Which stand now at $15,000) as well as wasted time ($1,400 so far). Let it be very clear that Intelius was given an opportunity to correct themselves for their multiple acts of Theft, Fraud and Data Theft and they refused...

This report was posted on Ripoff Report on 11/29/2011 02:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/intelius/internet/intelius-wwwinteliuscom-intellius-wwwphonesbookcom-inteliuscom-phonesbookcom-inteli-802675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Yeah Right!

AUTHOR: Russel - (U.S.A.)

You people make me laugh. I saw your stupid "Fraud Protection" offer and did NOT request it.  I clicked the $1.95 for report instead of the moronic offer.
By the way this is the SECOND time you have made this claim and you are doing it thousands of times a day to people. As is evident by hundreds of reports on the internet about this practice.

Curious how many people actually notice that you are stealing $20 from them each time?

Oh, and by they way I immediately contacted you to tell you that you lied about having the "name address and telephone" of the person I was looking for (to snatch my credit card number) and to refund the 1.95. You then cancelled the transaction and went ahead and signed me on to your useless "Fraud Protection" offer for 20 bucks without my knowledge or consent. Well, guess what your Fraud protection doesn't work either since $20 was stolen from my credit card account...by YOU.

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#2 UPDATE Employee

Intelius Customer Support

AUTHOR: Intelius_Customer_Support - (USA)

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, onlineor over the phone with a customer support representative. 

If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.  

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