Report: #946102

Complaint Review: Intellius - Internet

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Submitted: Mon, September 24, 2012
Updated: Tue, October 09, 2012
Reported By: Angry consumer — Pennsylvania United States of America

Author Not Confirmed

Why?

Intellius Internet United States of America

Phone:
Web: www.intelius.com
Category: On-Line Business

Intelius is a complete scam, Internet

*UPDATE Employee: Intelius Customer Care

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Back on April 2, 2012, I signed up for a .99 trial for using Intelius to do a reverse lookup to find a phone number. Since then, they have charged my credit card every 2 weeks $19.95 which I am just discovering tonight. I am sick with myself for not looking at my credit card reports, as well as them for taking such complete advantage.

I immediately contacted Discover Card to dispute the charges, for which they have given me a temporary credit while they investigate. I am sure I will have to pay the ridiculous charges as it was probably in some fine print somewhere. I will be calling Intelius tomorrow. I will update once a conclusion is reached.

This report was posted on Ripoff Report on 09/24/2012 07:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/intellius/internet/intelius-is-a-complete-scam-internet-946102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Intelius Customer Care

AUTHOR: InteliusCustomer__Support - (United States of America)

SUBMITTED: Tuesday, October 09, 2012

POSTED: Tuesday, October 09, 2012

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.

Intelius offers a variety of promotions during the checkout process. It sounds like the Identity Protection Membership was activated through the acceptance of discounted pricing for the report. The discounted price selection describes the activation of the Identity Protection Membership, which is initially a seven day free trial. All of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

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