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Report: #831553

Complaint Review: Interior Trade Furniture - Internet

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  • Reported By: anonymous — los angeles California United States of America
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  • Interior Trade Furniture chicago, Illinois Internet United States of America

Interior Trade Furniture Interiortrade Furniture, interiortradefurniture,com complete ripoff, Chinese front company who orders from OVERSTOCK and charges you the consumer more Internet

*Author of original report: Interior Trade Furniture

*REBUTTAL Owner of company: OVERSTOCK.COM or ABBYSON LIVING

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This is an online furniture store which boasts of having the lowest prices on the internet, no sales tax, flat rate shipping and discount prices due to lack of showroom or storefront. What they DO NOT TELL YOU IS, they actually by your items from places like OVERSTOCK.COM and charge you a higher price. I bought a bed I was not aware was listed on OVERSTOCK.COM for $684 from this company using PAYPAL. A few days later I recieved a call from a company called ACE DELIVERY SERVICE that my bed ordered from OVERSTOCK.COM was ready for delivery. I told them I did not purchase a bed from OVERSTOCK. I googled the bed the name of the bed they said they were delivering and I found it listed for over $100.00 less on OVERSTOCK than I paid for it on INTERIORTRADEFURNITURE.COM. When I called INTERIORTRADE, and questioned whether or not they were simply a front company buying items from OVERSTOCK and selling for a higher price, a woman with a very thick chinese accent named ADDY acted like she did not know what I was talkiing about and told me to send an email to their customer service email address for a price match. When I called ACE DELIVER SERVICE and OVERSTOCK, they confirmed that INTERIORTRADE bought the bed from OVERSTOCK using my billing and shipping information and listed it as a GIFT. When I called back demanding a refund Addy at INTERIORTRADE FURNITURE said a price match was the best she could do, that
she would not give me a refund. When I told her I would sue if I did not get a refund, she hung up in my face. This is fraud. Based on info I received from OVERSTOCK, I was advised I would only be able to get a refund through INTERIORTRADE FURNITURE, and that I should I refuse delivery of the bed from ACE DELIVERY. They also told me INTERIORTRADE FURNITIRE is listed as a Chinese company. I called PAYPAL, explained the situtation and and opened a PAYPAL claim disputing the purchase. I also filed a complaint with the BETTER BUSINESS BUREAU in CHICAGO. INTERIORTRADEFURNITURE.COM subsequently sent me a threatening email stating I would never win my PAYPAL dispute due to their 30% shipping and restocking fees each way and that I'd better just accept the price match.

This is a fraudulent chinese company, who will rip you off by purchasing your items on OVERSTOCK and claim they can keep your money if you become wise to their schemes due to bogus restocking fees.  I currently have almost $700 hanging in the balance due to this criminal operation. They do not advertise themselves as a shopping service which is what they should do if they are going to purchase items from OVERSTOCK and charge a much higher price

DO NOT USE THIS COMPANY.

This report was posted on Ripoff Report on 01/30/2012 10:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/interior-trade-furniture/internet/interior-trade-furniture-interiortrade-furniture-interiortradefurniturecom-complete-ripo-831553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Interior Trade Furniture

AUTHOR: anonymous - (United States of America)

POSTED: Wednesday, December 05, 2012

Interior Trade Furniture contacted me regarding my bad experience, apologized to me multiple times, advised me they fired the employee who treated me poorly. They also guaranteed me other customers would never have the experience I had. I am confident now that it is OK to do business with this company now because the owner personally contacted me and took steps to make things right. They resolved my issue to my satisfaction.

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#1 REBUTTAL Owner of company

OVERSTOCK.COM or ABBYSON LIVING

AUTHOR: interiortrade - (United States of America)

POSTED: Tuesday, March 20, 2012

The customer got full refund although she refuses the shipment due to customer remorse. The bed is ABBYSON LIVING brand product. It is shipped from Abbyson Living Warehouse directly in CA. Abbyson Living is a furniture distributor and they do not sell furniture to end users directly. We have no relationship with Overstock.com. We called Overstock and they confirmed that they never told the customer anything about our company as they have no info about us and have no relationship with us.

Interior Trade Enterprise is founded in Chicago, IL and we have been in furniture business for many years. We have employees from other counties does not mean we are not a US-Based Company. We are also a modern furniture importer and distributor with lots of satisfied customers.

Here is a brief about us:

located in Chicago features the most talented and innovative designers of modern furniture, contemporary lighting, eco-friendly products for the home and office. Many of the products featured on Interior Trade Furniture are only available through InteriorTradeFurniture.com, making this a truly unique modern design collection. We are dedicated to
identifying the best in modern design from around the worldvisiting small artisan studios, attending the industry's best trade shows, and discovering outstanding emerging contemporary designers. We also imported furniture directly from manufactures to ensure our competitive prices.

We ship directly from warehouses in IL, CA or NJ. We ship the furniture directly to our customers from their nearest
available warehouse. Direct shipping means designer prices (no retail mark-up) for high quality modern furniture shipped to your home and Free Shipping.  Local retail stores typically mark up their products 100% to 300%. We structured to have incredibly lower overhead vs. a retailer to make sure our customers best benefits. When you shop at Interior Trade
Furniture, you will find the best in contemporary and modern furniture with affordability and quality in mind.

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