Complaint Review: interior trade
interior trade interior trade enterprise, inc.,dan zhong, grace zhong refund policy discusses incurred shipping and handling fees, charges $5.99, then claims it says aactual fees...which it does not! just another way for them to rip off people on top of their usurious 30% restockiing fee, which btw, i agreed to. oak park Illinois
i read the refund policy before purchasing chairs from this company and it states a 30% re-stocking fee + shipping and handling fees incurred would be taken out of the refund. chairs cost $399.98 + $5.99 in shipping and handling so i was expecting a deduction of $125.95 or a refund in the amount of $280. instead i received a refund for $231 because customer service claimed they kept "actual" shipping charges. It's not what the policy says and they will not address that issue. i've sent emails and called and a still no response to that, only response is a copy of the fed ex bill and charges they claim they paid, despite charging me far less. i have also filed a complaint/resolution query to paypal.
do not use this company!!! the restocking fee is outrageous. i paid 30% and never took the remaining 3 chairs out of the boxes. further, the boxes they were shipped in looked like they had been used 3 or 4 times previously and had holes in them which i documented prior to sending back and sent the pictures to customer service disclaiming any potential liabilty for damages.
This report was posted on Ripoff Report on 07/07/2013 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/interior-trade/oak-park-illinois-60302/interior-trade-interior-trade-enterprise-incdan-zhong-grace-zhong-refund-policy-discu-1065102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: