Interiors/Exteriors, Tom Uninterested In Helping - Lousy Hunter Douglas Service Colorado Springs Colorado

 Our Hunter Douglas Duette failed (motor) in July 2012 after 4 years.  I took it to Interiors/Exteriors for repair as you must use an authorized Hunter Douglas firm.  The repair took three months and I recieved it in late Spember 2012.

The exact same blind failed (motor) precisely one year later, exactly to the date.

I took it back into Exteriors/Interiors with my receipt and talked with Tom.  There was no warranty on the prior repair.  I asked, jokingly, if it was going to take another three months to repair it this time.  Tom told me "no" that they were only taking a month for repairs.

I contacted Tom on November 25 for a status.  He didn't know.  Would call me back.  Never heard from him.  Called again on December 2 - repair shop has lost the blind.  Called again on December 9 - shop found it and they have to put a new header and motor on it - no time frame for delivery.  Called on December 16 - shop has lost it.  Called on December 23 - shop can't find it, call after Christmas.  Personally went into the store on January 6 - shop is going to make a new one as they can't find it.  Called on January 13, 20, 27 and February 3 and 10 - same story; making a new one wiht no delivery timeframe.

You be the judge if you want to deal with these people.