ED Magedson – Founder
International Masters Publisher, Inc.948 Plaza Drive, Montoursville, Pennsylvania United States of America
Do not become involved with this company and its subsidiaries IMP, Inc. (International Masters Publishers). They will promise you many things but do not deliver what they have promised and change the playing field at half time.
I have been burned twice by this company.
They have good products but are a BAD company and the WORST customer service department.
First it was IMP Classical Music division and today I had to cancel my membership to IMP Mind Body Spirit, another subsidiary.
I was a member for two years and spent a lot of money and suddenly the game was changed on me and I did not receive what was promised to me when I joined.
This company should not be supported or its subsidiaries. IMP has ever-changing policies and has outsourced its customer relations dept. to rude, uncaring, unfriendly, uncooperative, inefficient telemarketers in India.
They are exceptionally good at consistently alienating customers.
They refuse to provide any employee ID number or name and hang up on you when you ask for such an identifying ID number.
I have heard that some people keep on going to purchase their product line and spend $800.oo or more and never finish their sets. I got to $340.oo after two years and quit when they stopped including the Essentials gifts because of low membership. They promised me that as a long-standing customer, I would continue to get the Essentials products until they ran out. For the sake of having their way over the phone and doing power over a faithful customer, they have lost me as a member. Their CFO and marketing department must be really pleased with how efficiently their Bombay telemarketer women are getting rid of customers who ask for help. Given how hard it is to get a customer to begin with, and then train them to buy faithfully, it must be a really important to cut their losses in sending out extra gifts. The interesting part is that the Bombay supervisor canceled me without my permission and then refused to un-cancel me and then hug up on me in mid conversation. They dont know how to be friendly. They dont know how to explain the situation. It is the best outsourcing choice I have seen yet if you are out to get rid of customers.
This report was posted on Ripoff Report on 05/26/2010 04:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/international-masters-publisher-inc/montoursville-pennsylvania-17754-2400/international-masters-publisher-inc-john-pearson-customer-relations-manager-warning-w-607334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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