recently purchased some tickets from an IPG representative. During my discussion
with the representative, he made it sound as though IPG was a very large chain
of paintball facilities, with facilities throughout Calgary and Alberta. With
this in mind I agreed to purchase 48 tickets for my students so that it could
be used as a team building event.
I went to go book, to my disappointment I discovered that there was only one
facility in Calgary, and the others were a 40 minute - 1 hour drive away from
the city. Furthermore, the Calgary facility is not owned by IPG, they are their
own entity, and they will only accept a booking with IPG at times that do not
work for my 48 students - such as 9am on a Sunday morning. I suspect this is
due to the fact that they would have to pay IPG a commission for the booking,
and the facility would make more revenue via direct booking. Had I not
purchased my tickets via IPG, I would have been able to book the time I wanted
sent IPG an email detailing my frustrations and received a phone call saying
they will look into the situation, however I have heard nothing from it.
company misrepresented themselves when they sold me these tickets, they did not
inform me that they do not own the facilities, and they were not upfront about
the number of facilities they have at their disposal in Calgary, they simply provide
the service of tickets and have no control over when a facility will be willing
to accept a booking. They sold me a product without giving me all pertinent
information, I was unable to use the product they sold me, and are now avoiding
contact with me.
yourself a favor and avoid this company.