Report: #616039

Complaint Review: Internet Cash Machine - ICM Websites

  • Submitted: Tue, June 22, 2010
  • Updated: Tue, June 22, 2010
  • Reported By: Angel Lady — Kansas City Missouri United States of America
  • Internet Cash Machine - ICM Websites

    United States of America

Internet Cash Machine - ICM Websites Internet Cash Machine Would not issue a refund Internet

*UPDATE Employee: Customer has been cancelled and refunded as of 6-21-10

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On 5/4/2010 I authorized a charge of $2.97 to my credit card (which they only charged $0.99) for an Information Kit that was supposed to be mailed to my home. I was transferred to another website to "review" which I saw was a site to create my own website. I did NOT want to do this but was just looking.  I realized that this wasn't what I wanted and I attempted to contact ICM Websites. For 3 days I kept getting a message from the phone saying the "party is not answering at this time, please try your call later" and the system would hang up.  Then they charged my card $139.95!  I am trying to dispute the charge through my credit card company and also kept trying to make contact with ICM again and again.  I called quite a few times!  One of the times I was instructed to a website but the message also stated that if you were within your 3 days you could use this website to cancel (of course, this is after they already charged my account).  I submitted a cancellation through them and am disputing the charge!  When I finally did talk to a person, they told me that because I was past the first 3 days they wouldn't give me a refund.  BAD BUSINESS! 

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Updates & Rebuttals


#1 UPDATE Employee

Customer has been cancelled and refunded as of 6-21-10

AUTHOR: Director of Operations - (United States of America)

Thank you for your correspondence in connection with the above-referenced matter.

In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $139.95 to the card ending in #8216.

If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.

Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.

Respectfully yours,

Internet Cash Machine Staff

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