Complaint Review: Seattle Coffee Direct / Metro Coffee Direct - Evanston Illinois
- Seattle Coffee Direct / Metro Coffee Direct 990 Grove St Ste 204 Evanston, Illinois U.S.A.
- Phone: 847-424-0954
- Web:
- Category: Internet Fraud
Seattle Direct Coffee / Metro Coffee Fraudulent Unauthorized Charges and Poor Business Practices Evanston Illinois
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Copied from my BBB complaint against this company:
On 05/09/2009 I followed a link to the website of Seattle Coffee Direct to purchase a promotional item. Per the promotion, I was to have received 2 lbs of coffee, 2 coffee mugs and 2 travel mugs. The order was placed using a Visa Check Card attached to my bank account.
On 5/11/09, a debit was processed against my account for $25.00 from "Metro Coffee". This was not the agreed upon amount for these items.
Additionally, on 5/11/09 an unauthorized charge from "Metro Coffee" was initiated for $38.95 and processed on 5/13/09. Once the fraudulent charge was discovered, a Federal Regulation E dispute was filed with my bank on 5/20/2009 for the $38.95 charge. On 6/3/09 the dispute was settled with my bank in my favor resulting in a credit of $38.95.
In addition, I called "Seattle Direct Coffee" and disputed the charge with them. I was told that the $38.95 was the monthly charge for the coffee club I had joined and that they could not refund the monies until the product had been returned. I received the coffee in the mail several days later and sent it back to them. At that time, they "canceled" the membership that I had not authorized and stated they would reverse the charge once the coffee was returned. The coffee was returned with delivery confirmation and was delivered back to the company on 5/20/09.
The initial charge was supposed to have been $5.00. In reading the terms of service when I paid for it, there was no language that indicated that I was signing up for a "monthly coffee club".
I would like a refund of, at minimum, $26.50. This is the difference between the $5.00 promotional price touted by the company and the $25.00 price actually charged by the company AND the cost to return the coffee that I did not order to the company.
Because my Federal Regulation E dispute has already been settled for the $38.95 charge and is now in the hands of the banking industry, I feel that that charge has been settled.
Chris B
Rochester Hills, Michigan
U.S.A.
This report was posted on Ripoff Report on 06/03/2009 10:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/seattle-coffee-direct-metro-coffee-direct/evanston-illinois-60201-6512/seattle-direct-coffee-metro-coffee-fraudulent-unauthorized-charges-and-poor-business-pra-458092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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