Report: #799384

Complaint Review: Internet Help Desk-Justanswer

  • Submitted: Thu, November 17, 2011
  • Updated: Fri, December 30, 2011
  • Reported By: BABY — Canberra. Internet Australia
  • Internet Help Desk-Justanswer
    United States of America

Internet Help Desk-Justanswer. TECH SP 180067963 I needed technical help in September,they charged me than,but my Bank's Statement show:they chargeging me every month since than. Internet

*UPDATE Employee: JA Rebuttal

Show customers why they should trust your business over your competitors...

in September my old Computer's Internet side did not worked, so I ask on "help desk" to fix the problem. It has been fixed than and charged on that day[my Bank's Statement show it].

I got my Bank's Statement Yesterday-17 November-which show, the "justanswer tech sp 180067963" charging me $18.00 inOctober and November and I did not used them. In September{midle of the month, }I did by a brend new Computer, wich works well. I called my Bank's office, who told me to email you first!. This is very unfair to me . Maybe other costumer has the same problem, just has not noticed it yet .Please help me!

I wait for your answer.

Thank you.

Sincerely, ...
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#1 UPDATE Employee

JA Rebuttal

AUTHOR: EthanA - (United States of America)


I am terribly sorry for any inconvenience this may have caused.  It also sounds like you opted into our unlimited subscription plan by mistake.  Our customer service team can help you with this issue and get your money refunded.  Here is our customer service teams' toll free number:  888-587-8220 for customers in the USA.  You can also reach us at 650-385-2899 outside of the USA or via email at  Please let me know if there is anything else I can assist you with.

Ethan A
Customer Service Supervisor
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