Earthlink.net (dsl) rip-off! Atlanta Georgia

Wouldn't it have made more sense to find our for certain if dsl was available from earthlink in your area BEFORE you ordered and paid for anything? You can't balme earthlink or anyone else for your mistakes. You neglected to find out the facts before placing an order. You wanted dsl, ordered it, paid for it, then and only then did you find out that dsl was NOT available in your area. I do feel however that earthlink should have made that fact known to you at the time the order was placed. That is a mistake on their part but you also are at fault and need to accept your resposibility in this.

I'm glad you've never have had a problem with them but with more investigating I have found they do not supply dsl to my area but yet charged me EVERY since month for something that is or was never available...the $149 early disconnection is not the big issue. Why did I have to pay for a sevice for the whole year (which I did) that NEVER EVER WORKED..there's not a service here..

First of all I'd like to say that I've used earthlink for the past several years and have never had a problem. Checking on earthlink's website and reading the info they supply about the different types of internet services they provide, it clearly states that early termination fees apply. Please read the fine print at the bottom of the dsl page and also in the policies sections. It also states they provide you with the kit for the dsl connection.

Why should earthlink be responsible for coming to your home to check your phone lines to make sure they are working properly? DSL internet connection works through your existing phone lines and is not their responsibility, it's your local phone company that lays the lines and provides the connection to your home. You should check with whomever provides your phone service to make sure the lines are working properly.