ED Magedson – Founder
Interstate Locksmith2277 Route 33 East Ste 407 Trenton, New Jersey United States of America
I called this interstate company (which operates in over 10 states) to help with a lock-out of my home front door. They did that and rekeyed the lock, but in the process somehow broke the electronic keypad near the hard lock. I called to have them come back the next day and fix it. The HQ guy said yeah, he'd have someone there by 4:00. At 4:40, the same man from the day before came, acted clueless, and tried but said he couldn't fix it. Period. The worker admitted that when he opened the lock, he could see he had disconnected the electric ribbon the day before. He said (after failing to fix it), "It's not broken. It's just not working." WTF?
I called the home office to send another repairman, and Mr. Rude New York's response was, "Hey, YOU were the one who locked yourself out! And we never made any promises not to damage anything." I reminded him I had paid a premium (50% than other locksmiths charged) because there was a nearby electronic key pad, and that if they broke it, they needed to fix it. He refused. Loudly (screaming at me).
This report was posted on Ripoff Report on 07/19/2010 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/interstate-locksmith/trenton-new-jersey-/interstate-locksmith-gateway-locksmith-breaks-more-than-fixes-and-says-tough-trent-624905. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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