• Report: #1058167
Complaint Review:

INTERSTATE NATIONAL DEALER SERVICES

  • Submitted: Tue, June 11, 2013
  • Updated: Tue, June 11, 2013

  • Reported By: 15757 PINES BLVD #184 — 33027 Florida
INTERSTATE NATIONAL DEALER SERVICES
6120 POWERS FERRY ROAD NW, SUITE 200, ATLANTA, GA ATLANTA, Georgia USA

INTERSTATE NATIONAL DEALER SERVICES THEY WILL NOT HONOR THE POLICY! EVEN THOUGH IT A COVERED PART. ATLANTA AND FLORIDA Georgia

*UPDATE Employee: Claim review

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WARNING!!!!! DO NOT USE THEM

They sold me a policy for $2888.00 for full coverage less a few things which are in the policy. When I had a break down I took the vehicle to a Ford dealer to have it looked at when they figured out what was wrong they called the Interstate and told them what was wrong, First thing they asked was is the oil clean and the dealer said yes and we know this car we sold it to him. They then asked what is the issue and they were informed that the oil pump gave out and did not pump oil to the top of the engine. They asked when did this happen and they said it just happend. 

They then made a determanation the the issue must have happend awhile ago there for they will not cover it even though its a covered part. Myself and the dealer requested to have them send out an inspecter and they would not they made there determanation over the phone even though the shop was telling them they are wrong that an oil pump can go out at any time. 

Now they refuse to even talk about this so with out even knowing what color the vehicle is the determined that this happend awhile ago even though the dealer told them this vehicle could not have been driven like this for very far. I put on about 1600 miles since the purchase of the policy.

If you look at the reports you will see a patern they dont want to pay when it becomes expensive for them is that not why we buy these policys? 

The Ford Dealer says its the worest company they have ever delt with. 

 WARRING DO NOT USE THEM! 

The state Attorney has started looking into them both Ga and Florida.


This report was posted on Ripoff Report on 06/11/2013 07:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/interstate-national-dealer-services/atlanta-georgia-30339/interstate-national-dealer-services-they-will-not-honor-the-policy-even-though-it-a-cov-1058167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Claim review

AUTHOR: Interstate National - (USA)

Thank you for your feedback.  Interstate has been an industry leader for 37 years, and constantly strives to provide a high quality customer experience. 

We adjudicate claims based on the terms and conditions of the coverage you purchased. Since every claim is different, please give us the opportunity to discuss your concerns further.  Kindly visit http://www.interstatenational.com/ripoffreport/ and provide us with your contact information, and our Member Services manager will call you directly. 
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