• Report: #833451
Complaint Review:


  • Submitted: Fri, February 03, 2012
  • Updated: Mon, February 06, 2012

  • Reported By: Angryas H. — Delafield Wisconsin United States of America
14754 Friar Street Van Nuys, California United States of America

INT*INTELIUS SB INT*INTELIUS CM Company Gave me a phone number for $1.95. Then charged me $19.95 14 times for for nothing.. Van Nuys, California

*UPDATE Employee: Intelius Customer Support

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I always imagined that I was somewhat intelligent. With the situation I now find myself in, the assessment I have of, above average intelligence, is only a figment of my imagination.
 My self made problem began in October of 2010.  At the time, I needed to find the phone number of a business client.  Via an internet search, I came across the name of "INTELIUS SB". 
This company stated that "for a charge of $1.95", they could find the phone number I was looking for. So, I used their service and put the charge on my credit card. Then, for some unexplainable reason, the next 14 months I over looked the charge of $19.95 Per month by "INTELIUS SB"  
On January 3, 2012 I finally recognized that I had a problem. I called Cardmember Services and  the lady there told me, the best she could do was, possibly stop the January charge and maybe get a credit back for 3 months of charges from "INTELIUS SB".

Then I called "INTELIUS SB". An Indian man answered the phone. I asked to speak with someone in the United States, because I couldn't understand his poor english. After approximately 5 minutes a second man answered and said his name was Stephen. He was able to speak good english.

 I explained my story to Stephen. He told me that he might be able to stop the charges, to come, in January 2012. I asked him about the other 14 months of charges. He said those charges were the cost of the monthly charges I had agreed to. I told him that, at no time, did I agree to any monthly charges and said "he should credit me for all 14 months". I also told him I wasn't fooling around and I'm ready to get an attorney.
Then he said he could credit me for 3 months of charges.  I told him, that was a good start, but what about the other 11 months of charges that they had illegally charged on my credit card.
He wouldn't answer my question. I told him to "do what he could" and I'll take over from there.
I am not sure what, if anything, I'm going to get back or from who.  I have been charged     $19.95 x 14 = ($279.30) and haven't received any value or refund.

 I see, on the internet, that "INTELIUS" has many customer complaints. How does this company keep operating?
 I have learned one, very important thing. Every month, check everything on the credit card statements. 


This report was posted on Ripoff Report on 02/03/2012 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/reports/intintelius-sb/van-nuys-california-/intintelius-sb-intintelius-cm-company-gave-me-a-phone-number-for-195-then-charged-me-833451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Intelius Customer Support

AUTHOR: Intelius_Customer_Support - (USA)

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative. 

If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support. 
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