• Report: #869728
Complaint Review:


  • Submitted: Tue, April 17, 2012
  • Updated: Fri, May 11, 2012

  • Reported By: LIZBETH — Aguada Other Puerto Rico
Intelius 500 108th Ave NE 22nd Floor Internet United States of America

INT*INTELIUS INT*INTELIUS SB THE COMPANY INTELIUS WITHOUT MY AUTHORIZATION DEDUCT MONTHLY FROM MY ACCOUNT $39.04 FOR A TOTAL OF 239.40 IN A TIME SPAN OF 12 MONTHS. Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: Intelius Customer Support

*Consumer Comment: Check your bank statements more often.

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The company INTELIUS without my authorization deduct monthly from my account  $39.04 for a total of 239.40 in a time span of 6 months.

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 04/17/2012 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/intintelius/internet/intintelius-intintelius-sb-the-company-intelius-without-my-authorization-deduct-monthly-869728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Intelius Customer Support

AUTHOR: InteliusCustomer__Support - (United States of America)

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.  

Intelius offers a variety of services during the purchase process.  All of our services are non-contractual so there is no obligation to continue using the service. 

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.  


We value your feedback and look forward to hearing from you.
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#2 Consumer Comment

Check your bank statements more often.

AUTHOR: Jim Martin - (USA)

First off, your math is off.  39.04 * 6 months would actually be $234.24

How exactly did they manage to take $39.04 out of your account for 6 months before you noticed it.

So, about 6 months ago, you purchased a phone # report from them.  You must have chosen the cheaper of the 2 payment options without actually reading.  This cheaper option is not really cheaper.  It includes a trial membership for their service.  If you did not read and did not realize you were signing up, then you most likely did not cancel before the end of the trial membership.  At that time, they would have used the payment information you entered for the original purchase to collect their monthly membership fee.

Don't worry, you're not alone.  A lot of people come here with complaints exactly like yours.  Just use it as a learning experience.  You will need to start checking your bank statements as soon as they come in.  If it was 1 or 2 months, it'd be more understandable, but to not check your statement for 6 months, that just financially irresponsible.

If you call the company, you may get 1 or 2 months back, but that is at the mercy of the company.  Just remember, you did give them permission to take that money when you signed up that membership, even if you didn't read what you were agreeing to.
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