Report: #603588

Complaint Review: Intuit, Homestead

  • Submitted: Fri, May 14, 2010
  • Updated: Fri, May 14, 2010
  • Reported By: Jaylacky — Little Rock Arkansas United States of America
  • Intuit, Homestead
    2632 Marine Way 94043
    Mountain View, California
    United States of America

Intuit, Homestead Intuit Homestead will not honor cancellation requests done online or via phone..Your card will be charged Mountain View, California

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Intuit advertizes a 30 day free trial period.  Do not fall for it.  The card was charged $89 dollars the 1st month.  I cancalled via internet and then phone to confirm the SAME DAY I SIGNED UP FOR IT.  It was supposed to be $20 if you waited past the 30 days. I waited about 20 minutes after I signed up and cancalled both accounts online, then on the phone. They are claiming I set up 2 accounts and agreed to a McAffee virus protection plan that tagged on to the outrageous total and never cancalled.  I have argued with them countless times over the phone and contacted Visa.  It's still being disputed.  You may not think a company as big as Intuit would be like this, but trust me..THEY ARE.  I get Indian sounding Customer Service Reps and I am unsure but I think Homestead is the real culprit here. Intuit probably works thru Homestead because they do not want to take responsiblity for all the credit card fraud complaints and tarnish their image.
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