• Report: #822218
Complaint Review:


  • Submitted: Fri, January 13, 2012
  • Updated: Fri, January 13, 2012

  • Reported By: schmidt4007 — Spokane Valley Washington United States of America
2632 Marine Way Internet United States of America

Intuit Quicken, Turbo Tax Rebate Problems Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

Toward the end of last year, I was direct mailed a rebate offer from Intuit offering up to a $30 rebate for purchasing various options for Quicken and Turbo Tax if purchased between 11/20/11 and 4/16/12.  I purchased Quicken Deluxe and Turbo Tax Basic from a local Walmart store on 12/16/11 and duly submitted the rebate form with supporting documentation which included the UPC labels from the packages and a copy of the sales receipt. 
On 1/9/12 I was advised that my rebate was invalid because I did not purchase this software at a participating retailer.  Sure enough, when you read the fine print on the rebate form it does indeed say at participating retailers although it does not further describe them.  In going to Intuits website site, I find it states that that items purchased at Wal-Mart, Sam's Club, Costco and Target do not qualify because they "offer everyday low prices that provide great values without the need to file rebates".  This was particular disturbing to me because I paid full retail price for these products ($49.95 for Quicken Deluxe and $29.00 for Turbo Tax Basic).  I actually saw advertised prices for both of those products at Best Buy for less than I had paid.
I contacted Intuit via email several times and explained that I thought their rebate offer was misleading, if not deceptive, since they sent it directly to me, and only if you read the fine print would you discover that it applied only at participating retailers and only if you went to the web site, would you find that their product purchased at several stores were not eligible for the rebate.  I mentioned that I had paid full price for the software and that I could have purchased it for less at Best Buy and still received the rebate, only to be advised that Best Buy also did not participate in this program, although nowhere on their web site could I find that information. 
So while Intuit was very polite in their denial of this rebate, I absolutely feel that I was mislead by their rebate form offer.

This report was posted on Ripoff Report on 01/13/2012 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/intuit/internet/intuit-quicken-turbo-tax-rebate-problems-internet-822218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Intuit

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?