Complaint Review: INTUIT
8535 GARCIA AVE.
MOUNTAIN VIEW, California
- Phone: 650-944-6000
- Category: Computer Software
INTUIT TURBOTAX Faulty Turbotax software, cost $40.00 to install it. Intuit will not reimburse even though they admit to faulty software. MOUNTAIN VIEW California
*UPDATE EX-employee responds: Yup, thats how it works... they can not guarantee that it will run on every computer
When I attempted to install it, I got an error box message: "Error Creating Necessary Version Files, when installing TurboTax 2003." This error message had a date of December 2, 2003! And, the error was ongoing.
I could not install their $42.99 software purchased 2/06/04, and had to hire my computer guru to install it that cost me $40.00!
The correcting software for their error was extremely complex and only my computer guru could understand how to do it, and it took him one hour!
I described all the foregoing to Intuit in Mountainview and they told me, "Since you can now use the software, there is nothing we can do." I told them that I am out a total of $82.99 for the installed TurboTax. They said, "We cannot reimburse you for anything." Hence this report.
This report was posted on Ripoff Report on 02/27/2004 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/intuit/mountain-view-california-84043/intuit-turbotax-faulty-turbotax-software-cost-4000-to-install-it-intuit-will-not-reimb-82118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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