• Report: #562360
Complaint Review:

Ripoff Report | InventHelp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. InventHelp has made its corporate headquarters in Pittsburgh, Pennsylvania for over thirty years. InventHelp assisting inventors to submit inventions, new product idea to industry leaders. InventHelp can refer the best independent licensed patent attorney to provide preliminary patent search and opinion. InventHelp maintains the largest network of regional sales offices of any similar firm.

  • Submitted: Sat, January 30, 2010
  • Updated: Tue, December 20, 2016

  • Reported By: aberdeen nc — Aberdeen North Carolina United States of America
InventHelp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. InventHelp has made its corporate headquarters in Pittsburgh, Pennsylvania for over thirty years. InventHelp assisting inventors to submit inventions, new product idea to industry leaders. InventHelp can refer the best independent licensed patent attorney to provide preliminary patent search and opinion. InventHelp maintains the largest network of regional sales offices of any similar firm.
275 Center RD Suite105 Monroeville, Pennsylvania United States of America
  • Phone: 412-229-1340
  • Web:
  • Category:

InventHelp Verified TRUSTED Business REVIEW: InventHelp is dedicated to customer service. We love our Inventors!
*UPDATE: InventHelp pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. InventHelp recognized by Ripoff Report Verified™ as a safe business service.

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....Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to InventHelp for its full commitment to quality customer service.

Ripoff Report's discussions with InventHelp have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. InventHelp listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

InventHelp is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Matthew Tagliavia during an onsite inspection held by a third party verification company with no biases towards InventHelp.

Invention Submission Corporation, also know as, Inventhelp, is an invention company that looks to assist inventors that would like to submit their ideas confidentially to companies. Matthew Tagliavia stated the following about his company, "we offer patent referral services and marketing materials."

Leads for Invention Submission Corporation are obtained primarily through traditional advertising on television. Mr. Tagliavia additionally stated, "we advertise on Google, Bing, and Yahoo, as well as radio and any other way to reach inventors. Mr. Tagliavia additionally stated the following about the Invention Submission Corporation, "we have 65 sales offices all across the country in major metropolitan areas. We receive leads for those areas." The sales rep, also called regional directors, reaches out to the lead and had them come in for a confidential meeting, where they sign a statement of confidentiality, "which states we cannot do anything with their idea without their written permission." From that point the customer will tell Invention Submission Corporation their idea, "we do not evaluate ideas at all. We do not tell them if it is good or bad. We are merely providing services to them if they want to proceed."



CUSTOMER CARE & COMPLAINT RESOLUTION – INVENTHELP

During the onsite interview Mr. Tagliavia was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following about the types of complaints that they see in addition to how they handle these complaints, "every single person that purchases our services receives a survey. And that is to ensure that all of our regional directors are following protocol, making sure that they are not talking about success, leading the inventor on, or evaluating the inventor. In the event that something could happen and they are not pleased wit the services, we do have a Client Services Department that handles that, and we truly to remedy the issue whether it is a discrepancy with materials."

When asked to comment on complaints posted on Ripoff Report's website Mr. Coral stated the following, "I don't know if any of these [complaints] are clients. I had one client who said that they got hacked and posted a review and apologized for posting it." Mr. Tagliavia also stated that Invention Submission Corporation has been in business for 30 years and have an A+ rating with the Better Business Bureau. He additionally stated the following, "we are a legitimate company that provides legitimate services to the honest inventor that really needs help. That is why we have George Foreman as our spokesperson, because that is what he believes in."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Tagliavia stated, "we are constantly trying to better our services for the inventor. If we get complaints or anything in regards to our services we obviously try to make them better. We try to make better metal prototypes, we are updating materials using 3D renderings, we provide a virtual invention browsing experience for companies to look at ideas. We are constantly improving. We are trying to give our clients the people paying that money a good service for the money they are paying."

Invention Submission Corporation is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means we can talk to the people who have issues. There is no reason anybody's issue should go unresolved and being a part of this allows us to do that. Before being apart of this program, they see the negative first. Now that we partner with Ripoff Report, we are able to give then the pictures, the description prior to seeing anything else. It is an honest description of our company before they read any negatives. It is good and we are excited about it.



INVENTHELP – STATEMENT FROM THE MARKETING DIRECTOR– MATTHEW TAGLIAVIA

" We are constantly striving to provide our clients with the best services in the industry. We listen to our clients and try and make the necessary changes to make sure they are pleased with our services.

InventHelp's Employees are dedicated to their work. InventHelp takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "InventHelp is a great place to work! "

Ripoff Report was pleased to learn that InventHelp's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM INVENTHELP

InventHelp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, InventHelp has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Matthew Tagliavia, Ripoff Report is convinced that InventHelp is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that IventHelp Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Invention Home Jacob Enterprises - Inventhelp Monroeville, Pennsylvania

About 4 months ago, I paid Invention Home $399.00 for a search patent. I used my visa debit card to pay. I started receiving phone calls from Jeff trying to talk me into paying for 1of 3 different portfolios that they have, to start my invention. I was also receiving e-mails from him. The prices ranged from $1600.00-$3600.00. I refused. For about 2 months I did not receive any more communication. On Jan.26 - 2010 I got a phone call from a lady at invention home. I was already on the phone with some1 else, when she beeped in. I told her that I could not talk right now, so she was going to send me an e-mail, which she did. I didn't get 2 check my e-mails until the 30th of Jan. I received 3 differend e-mails from them. One of them was to thank me for my order. (What order?)  Another one was for my receipt for $2,508.00. Payment Method (Visa). Talk about highly upset and angry. I contacted my bank (at 3am) to cancel my card, before Invention Home could STEAL my money. NEVER EVER use your credit card for ANY transaction concerning Jacob Enterprises, Inc. AKA - Invention home. This company is nothing but a rip off.


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REBUTTALS & REPLIES:
2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Weekend mistake

AUTHOR: aberdeen n.c - (United States of America)

Mistakes happen yes. This mistake came with my name and address on it. It also happened over the weekend, when companys are closed, or else I would have called them. I know that there are other people out there with the same name as mine. The main reason that i'm still suspicious is because of the conversation I had with Jeff. During the conversation he was adament that  it was my phone # he called (AFTER CHECKING HIS NOTES) and that he spoke to me 5X the previous week. He even went so far as to imply that maybe he spoke to another woman at my house. My husband and son definetly do not sound like me over a phone. If it weren't for the conversation that I had with Jeff, then yes, I would say that there was a good chance that it was all a big misunderstanding. And as for acting too fast, we're not talking about pocket change. I couldn't afford to take a chance of that kind of money coming out of my accound, especially all this happening right after christmas.

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#2 Consumer Comment

Agree with company

AUTHOR: David - (United States of America)

I must agree with the owner of the company. You should have called them and demand an explanation. If they wouldn't provide it in a timely fashion then yes blast them on this site and dispute the charges and raise hell.

But mistakes happen. 
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#3 REBUTTAL Owner of company

Think Before You Act

AUTHOR: Russellwilliams - (U.S.A.)

This complaint is a great example of why you should question what you read on these types of sites and how these sites are often misused at the expense of good, reputable companies.


 


As part of our normal process, we email every customer a receipt documenting the services ordered for his or her records. After processing the correct credit card for one particular customer, we inadvertently selected the wrong email address to send the receipt. The receipt went to this inventor by mistake.  


 


When this inventor received the email receipt in error, rather than calling our accounting office to clarifying the situation, she immediately cancelled her credit card and filed a complaint about our company on this site before verifying if any charges were placed on her card. Her credit card was never charged.  She only received an email receipt by mistake.  


 


When we realized the error, we immediately phoned this inventor with an explanation and  apology, however, the complaint had already been filed. 


 


It is unfortunate that a complaint like this was filed before any reasonable attempt to verify the accuracy of the complaint was made. 


 


For questions or issues, feel free to contact us at support@inventionhome.com or 866.844.6512.


 


Thank You.


 

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#4 Author of original report

Illegal Visa Card Update

AUTHOR: aberdeen n.c - (United States of America)

The company called me twice this morning, claiming  that there was a mix up on the e-mail address. They say that they have another customer with my name, and that the receipt for $2508.00 was send to the wrong e-mail address. The President of the company was the last one to call me, to explain the mix up. The first call came from Jeff, claiming that he spoke to me 5X the previous week. (NEVER HAPPENED) at my particular phone #. When that didn't work, I found out about this other person with the same name. I doubt that the President of the company knows the whole story, but I do not trust Jeff. He changes his story too much. They ask me to go back on this site to correct the misunderstanding.
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