• Report: #435813
Complaint Review:

Ripoff Report | InventHelp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. InventHelp has made its corporate headquarters in Pittsburgh, Pennsylvania for over thirty years. InventHelp assisting inventors to submit inventions, new product idea to industry leaders. InventHelp can refer the best independent licensed patent attorney to provide preliminary patent search and opinion. InventHelp maintains the largest network of regional sales offices of any similar firm.

  • Submitted: Thu, March 19, 2009
  • Updated: Tue, December 20, 2016

  • Reported By:San Diego California
InventHelp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. InventHelp has made its corporate headquarters in Pittsburgh, Pennsylvania for over thirty years. InventHelp assisting inventors to submit inventions, new product idea to industry leaders. InventHelp can refer the best independent licensed patent attorney to provide preliminary patent search and opinion. InventHelp maintains the largest network of regional sales offices of any similar firm.
217 Ninth Street Pittsburgh, Pennsylvania U.S.A.

InventHelp Verified TRUSTED Business REVIEW: InventHelp is dedicated to providing inventors with the best service possible. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: InventHelp recognized by Ripoff Report Verified™ as a safe trusted business service.

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EDitor's UPDATE: Positive rating and recognition has been given to InventHelp for its full commitment to quality customer service.

Ripoff Report's discussions with InventHelp have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. InventHelp listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

InventHelp is Ripoff Report Verified
Ripoff Report Verified™ . [continued below]....
...... part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Matthew Tagliavia during an onsite inspection held by a third party verification company with no biases towards InventHelp.

Invention Submission Corporation, also know as, Inventhelp, is an invention company that looks to assist inventors that would like to submit their ideas confidentially to companies. Matthew Tagliavia stated the following about his company, "we offer patent referral services and marketing materials."

Leads for Invention Submission Corporation are obtained primarily through traditional advertising on television. Mr. Tagliavia additionally stated, "we advertise on Google, Bing, and Yahoo, as well as radio and any other way to reach inventors. Mr. Tagliavia additionally stated the following about the Invention Submission Corporation, "we have 65 sales offices all across the country in major metropolitan areas. We receive leads for those areas." The sales rep, also called regional directors, reaches out to the lead and had them come in for a confidential meeting, where they sign a statement of confidentiality, "which states we cannot do anything with their idea without their written permission." From that point the customer will tell Invention Submission Corporation their idea, "we do not evaluate ideas at all. We do not tell them if it is good or bad. We are merely providing services to them if they want to proceed."



CUSTOMER CARE & COMPLAINT RESOLUTION – INVENTHELP

During the onsite interview Mr. Tagliavia was asked to describe a situation where a client was not satisfied with the level of service they received. He stated the following about the types of complaints that they see in addition to how they handle these complaints, "every single person that purchases our services receives a survey. And that is to ensure that all of our regional directors are following protocol, making sure that they are not talking about success, leading the inventor on, or evaluating the inventor. In the event that something could happen and they are not pleased wit the services, we do have a Client Services Department that handles that, and we truly to remedy the issue whether it is a discrepancy with materials."

When asked to comment on complaints posted on Ripoff Report's website Mr. Coral stated the following, "I don't know if any of these [complaints] are clients. I had one client who said that they got hacked and posted a review and apologized for posting it." Mr. Tagliavia also stated that Invention Submission Corporation has been in business for 30 years and have an A+ rating with the Better Business Bureau. He additionally stated the following, "we are a legitimate company that provides legitimate services to the honest inventor that really needs help. That is why we have George Foreman as our spokesperson, because that is what he believes in."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Tagliavia stated, "we are constantly trying to better our services for the inventor. If we get complaints or anything in regards to our services we obviously try to make them better. We try to make better metal prototypes, we are updating materials using 3D renderings, we provide a virtual invention browsing experience for companies to look at ideas. We are constantly improving. We are trying to give our clients the people paying that money a good service for the money they are paying."

Invention Submission Corporation is proud to be apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means we can talk to the people who have issues. There is no reason anybody's issue should go unresolved and being a part of this allows us to do that. Before being apart of this program, they see the negative first. Now that we partner with Ripoff Report, we are able to give then the pictures, the description prior to seeing anything else. It is an honest description of our company before they read any negatives. It is good and we are excited about it.



INVENTHELP – STATEMENT FROM THE MARKETING DIRECTOR– MATTHEW TAGLIAVIA

" We are constantly striving to provide our clients with the best services in the industry. We listen to our clients and try and make the necessary changes to make sure they are pleased with our services.

InventHelp's Employees are dedicated to their work. InventHelp takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "InventHelp is a great place to work! "

Ripoff Report was pleased to learn that InventHelp's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM INVENTHELP

InventHelp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, InventHelp has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Matthew Tagliavia, Ripoff Report is convinced that InventHelp is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that IventHelp Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Inventhelp, Invent Help, Invention Submission Corporation, Western Inventhelp Pittsburgh Pennsylvania

In a nutshell; DON'T BE STUPID! This is a company that has spent the last 25 Years developing a Legally Correct Sales Technique that preys upon the dreams, aspirations and wallets of the nave. The Company trains its sales-force to remain Legally Compliant while simultaneously emphasizing the strengths of its time in service and the power of the Company's exclusive Data Bank of Companies that can't wait to be the first to view your invention. The sales-pitch is designed to lead one to believe that by following their financially compensated, exposure of your invention process your chances of success are all but assured. The take-away in the sales presentation is that, without their service, you will be assured of failure. After all, who better to introduce your product to Industry than the longest standing, dream evaporating, financially depleting, rip-off artists in the nation? If paying Inventhelp nearly $1000 to create a topical summary of your invention that you could do yourself will make you feel good, then do it. I'm sure that you will be thrilled to share this Third Grade Styled Basic Information Package with friends and family for years to come. However, you may be better served by having a starving College Student prepare a presentation that would most certainly offer better representation, depth and appearance for a fraction of that price. But wait that's not all! Should you choose to Finance Your Dreams toward success, Inventhelp will gladly Help You Dispose of anywhere from $9,000 to $18,000 of your Hard Earned Money. This exchange is for their Best Efforts to passively introduce your product or invention to a Secret Data Bank of Clients. These Clients have supposedly signed a Statement of Confidentiality. Thus, guaranteeing you that your invention won't be stolen by some unscrupulous modifier. I'll bet that you feel better already! If not, then I would suggest that you spend a few airfare dollars prior to your commitment of what could be well in excess of $10,000; Invested to properly expose your invention to Industry through them. The antiquated Headquarters located in the downtown Pittsburgh area will, no doubt, leave you with the impression of a dilapidated office complex furnished by the Salvation Army. I don't know about you but I would prefer to have any company that I hired to assist me with my dreams offer the appearance that they have the wherewithal to last long enough to take my money from me. I can only imagine the impression that they leave upon that exclusive Data Bank of Companies that they present your invention to. My guess is, once the laughter subsides, they must just look at each other in amazement knowing that this Company continues to pocket Millions of Dollars, every year, from the unknowing. Last but not least, if you are foolish enough to disregard this information, then you deserve the Financial Beating that you are going to take. By their own admission you will have a better chance of winning a Lottery than you will have an opportunity of success for their services. Tiffany San Diego, California
U.S.A.


Click Here to read other Ripoff Reports on InventHelp Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. InventHelp has made its corporate headquarters in Pittsburgh, Pennsylvania for over thirty years. InventHelp assisting inventors to submit inventions, new product idea to industry leaders. InventHelp can refer the best independent licensed patent attorney to provide preliminary patent search and opinion. InventHelp maintains the largest network of regional sales offices of any similar firm.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Timeshare Salesman Should be the Last to Complain!

AUTHOR: Robert B Kerner Of Las Vegas - (U.S.A.)

BBK Ventures was the original complainer in this string. BBK Ventures is owned by Robert B Kerner. He falsely took the name of "Tiffany from San Diego, CA" in an attempt to slander and attack. This complaint is a case of "take the plank out of your own eye before trying to take the speck out of mine".

Robert Kerner comes from an industry known to many as the ultimate rip off... timeshare sales! He eagerly pursued a job with InventHelp after the timeshare industry faltered last year and he is quite a salesman! After a short attempt at a new job with InventHelp, he became embittered with his poor results and decided to take his short comings out on the company. All of this after attempting to extort thousands of dollars. He alleged all sorts of interesting false accusations and his threats to sue never materialized. It could be because he didn't have a leg to stand on. Much like this complaint.

This complaint was a weak and feeble last attempt to hurt others and the company/office he had hopes of taking over someday. Before you jump on this bandwagon you may want to do a little research on the complainer. There is no doubt the invention industry is tough! Ask any succesful or unsuccessful inventor. No matter how tough it is, it seems that integrity and professionalism are equally hard to find in a washed up timeshare salesman. Thanks for that "lesson" Bob.

Bob Kerner
Las Vegas, NV
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#2

Don't believe me believe the Federal Trade Commission

AUTHOR: Consumer Advocate - (USA)

INVENTION PROMOTION COMPANY CHARGED WITH MAKING
                     FALSE AND DECEPTIVE CLAIMS
              FTC Asks Court to Order Consumer Redress
     The Federal Trade Commission has charged Invention Submission
Corporation of Pittsburgh, Pennsylvania, with misrepresenting the
nature, quality, and success rate of the invention promotion ser-
vices it sells to consumers for prices ranging from hundreds of
dollars to a total package price of approximately $5,000.  Despite
representations to the contrary, the FTC alleged, virtually none of
the company's customers have earned more for their inventions than
they paid for the promotion services.  The FTC has asked a federal
court to prohibit the defendants from engaging in the deceptive
practices in the future, and to order them to pay consumer redress.
     The FTC's complaint detailing its allegations also names 
Western Invention Submission Corporation (WISC), Intromark
Incorporated, and the parent company of all three, Technosystems
Consolidated Corporation (TCC); as well as Martin S. Berger, who is
the sole officer and director of the firms (collectively, ISC).  All
of the defendants are located in Pittsburgh.
     Since 1984, according to the complaint, the defendants have
sold a variety of invention promotion services to individual
inventors in stages.  First, the defendants allegedly offer to
prepare a "Basic Information Package" concerning the idea or product
for $395 to $590.  In the second stage, the defendants offer to
provide certain marketing and licensing services under a "Submission
Agreement" at a cost ranging from $3450 to $4890, the complaint
states.  Third, ISC provides any leads it may receive on 
                              - more -
a client's idea to Intromark, which allegedly attempts to negotiate
a license for the idea or invention, with clients agreeing to share
a percentage of any payments as a result of ISC's services. 
(Additionally, ISC and WISC offer clients with more fully developed
ideas a separate service called the "Market Supplement Program," for
approximately $12,500.)  The defendants allegedly have promoted and
advertised their services on television and radio and in newspapers
and magazines across the country, as well as through telephone and
in-person sales presentations.
     The FTC charged that the defendants have made numerous false
representations in the course of selling these services.  Among
them, the complaint alleges, were representations that the defend-
ants' services have resulted in financial gain for their "Basic
Information Package" and "Submission Agreement" customers, and that
their clients have a reasonable expectation of realizing financial
gain as a result of their services.  Neither representation was
true, according to the complaint.
     In addition, the FTC charged that the defendants misrepresented
that they will evaluate or appraise the merit or marketability of
their clients' ideas or inventions and that they have specialized,
valuable access to manufacturers.  In fact, the FTC charged, neither
representation was true.
     Other representations charged by the FTC to be false were:
     -- that defendants perform services to develop or refine
     clients' ideas or inventions;
     -- that the processes used by defendants to search for
     manufacturers or potential licensees will identify those who
     are reasonably likely to be interested in commercializing
     clients' ideas or inventions;
     -- that the completion of the Basic Information Package
     requires a substantial amount of research, drafting, or other
     preparation;
     -- that defendants submit clients' ideas or inventions to those
     who are reasonably likely to respond and to be interested in
     commercializing them;
     -- that the New Product Submissions contain information that
     manufacturers or potential licensees consider necessary or
     valuable in determining whether to license or market the idea;
     -- that seeking patent protection for an invention or idea is
     undesirable or unnecessary and that ideas for which proprietary
     or patent protection cannot be obtained can still be
     successfully marketed;
     -- that defendants will assist clients to obtain a patent; and
     -- that clients' ideas or products will be effectively promoted
     at trade shows.
     In addition, the FTC charged that the defendants have misrep-
resented their background, qualifications, experience, and expertise
as invention promoters and, more specifically, the background and
professional qualifications of their staff.  Further, according to
the complaint, the defendants misrepresented the value, financial
gain, or exposure to potential manufacturers that clients may
realize by having their ideas included in defendants' new product
advertisements or catalogs.
     The FTC filed its complaint in the U.S District Court for 
the Western District of Pennsylvania, in Pittsburgh, today.  In
addition to asking the court to prohibit the misrepresentations
alleged in the complaint, the FTC asked the court to order the
defendants to pay consumer redress and to rescind contracts
consumers have with ISC.
     The Commission vote to file the complaint was 5-0.  This
investigation is being handled by the FTC's Boston Regional Office.
NOTE:  The Commission files a complaint when it has "reason to
believe" that the law has been or is being violated and that a
proceeding is in the public interest.  The complaint is not a
finding or ruling that the law has actually been violated.  The case
will be decided by the court.
     Copies of the complaint and the fact sheet are available from
the FTC's Public Reference Branch, Room 130, 6th Street and Pennsyl-
vania Avenue, N.W., Washington, D.C.  20580;  202-326-2222; TTY for
the hearing impaired 1-866-653-4261.
                                # # #
MEDIA CONTACT:      Howard Shapiro, Office of Public Affairs
                    202-326-2176
STAFF CONTACT:      Phoebe D. Morse or Pamela J. Wood
                    Boston Regional Office
                    10 Causeway Street, Room 1184
                    Boston, Massachusetts  02222
                    617-565-7240
(Civil Action No. 93-0616)  (FTC File No. 882 3060)  (isc)
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#3 Consumer Comment

Husband and I are also involved in a new product development - WE DID THE RESEARCH FIRST!

AUTHOR: Laurie - (U.S.A.)

You should have gone to the local Small Business Adminstration office FIRST !

SBA told us NOT TO USE ANY OF THE INVENTION PROGRAMS ADVERTISED.
They are only in business to steal your invention from you and you probably signed papers that gave it them (without bothering to read them first)

If you had stated with the SBA first, this could have been avoided.

For example - in our local SBA library - they had a list of LEGITIMATE WEBSITES for Inventors - Companies already checked out and approved by SBA.


NOW FOR SOME PLAIN OLD COMMON SENSE - This seems to be a big problem with most people - they ASSUME that because they saw/heard an advertisement it must be legitimate.

ADVERTISEMENTS from the Federal Trade Commission website:

The appearance of ads in media outlets that you recognize - like your local newspaper or radio station - is no guarantee of the legitimacy of the company behind the ad.

THOSE SELLING AD TIME - ARE NOT RESPONSIBLE FOR CHECKING TO SEE IF THE BUSINESS IS LEGITIMATE - THAT IS UP TO YOU
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#4 Consumer Comment

What you MUST do

AUTHOR: John - (U.S.A.)

What you MUST do-it is IMPERATIVE:

Contact Jennifer Kelley in the PA Attorney General's Office with a complaint. Make sure you reference them as 'formerly Invention Submission Corp.' This is imperative! They need numerous complaints in order to do an investigation. Here is the complaint form to fill out and address to Ms. Jennifer Kelley. I don;t know if she is still there but someone else should be able to help if not:

http://www.attorneygeneral.gov/theoffice.aspx?id=71

Jennifer Kelley-Agent
Office of Attorney General
564 Forbes Ave.
6th Floor, Manor Bldg.
Pittsburgh, Pa. 15219

Also send a copy here:

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120

As well as to your Attorney General. They can be found here:

naag.org/attorneys_general.php

Also file a complaint with the United States Patent and Trademark Office-copy and paste the below address and scroll down to 'complaints' and them 'complaint forms'

uspto.gov/web/offices/com/iip/index.htm

Also with the FTC:

ftc.gov/ftc/cmplanding.shtm

Also with consumer affairs online:

consumeraffairs.com/php/a_report.php

also, send a complaint with copies of your paperwork-certified, return receipt requested to:

Mary Beth Buchanon
700 Grant St.
Suite 400
Pittsburgh, Pa. 15219

and:

Eastern Central Region
Federal Trade Commission
Suite 200
11 Superior Ave.
Cleveland, Ohio 44114-2507

Complaints about them as Invention Submission Corp. can be found. Also read what a former employee says about the way they operate.
(((Redacted)))

Make sure you reference this in your complaint in association with Invention Submission

Do not let them bully you into a partial refund. They tried the excuse that 'it's been 10 years' with me-as well as a gag order. I want the full refund as required by the FTC-93 and 95 rulings. This is the minimum I will accept to even think about not talking about this scam. I have the list of alleged 'companies' from their highly touted 'databank' that had NOTHING to do with what I was trying to market-much less that I needed foreign patents and was told I didn't-a violation of FTC-94.

I don't care how long it's been. All this scam information and rulings have not been available for 10 years so who cares. I, myself, didn't get internet access until 1999 and was a real rookie then as to how to search and access information. I am quite a bit better now and they will pay-either me by way of a full refund or in loss of revenue which I know has already exceeded what they could/should have refunded me.

Keep us updated. We must keep these slugs in the public eye to save others from the same fate.

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