SPECIAL UPDATE October 4 2012: Goldline International remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. Goldline International is truly dedicated to making sure ALL customers are happy with their coverage. Goldline International continues to show customer service is of the utmost importance and they currently have no complaints! Ripoff Report REVIEW:
To date, Goldline International has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. Goldline International proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business.
Over time and since becoming a member, Goldline International has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that Goldline International is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Goldline International remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Editors UPDATE: Positive Rating and Recognition has been given to Goldline International
for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.
Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.
Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.
Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.
In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients.Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Robert Fazio - Goldline did not make me whole Santa Monica California
I had my wife read the Lisa Weedman GOLDLINE proposal since I have AMD and I am sight impaired and 74 yrs old. She cried saying that USA has only swindlers to save a salesman's commission by misrepresenting and recommending in an effort to diversify the 20 gold Swiss franc. She is Russian born 21 yrs younger than I am. She asked me if I got the 10% stated on the webpage which said something approximately like ask the account executive (Clinton Ross) for a 10% discount for first time buyers which I did and Clinton Ross said yes so I asked her to check the BUY STATEMENT and no 10% discount appears.
This means that in the purchase of 20 gold Swiss francs the Webpage policy statement for a 10% discount for first time buyers was not followed,
The level of incompetence to favor GOLDLINE by Clinton Ross rises to the level of malfeasance, misfeasance and/or nonfeasance.
I was offered a 10% discount by the new account executive if I bought more Swiss gold francs and by Lisa Weedman quickly as the first offer when she first called to settle my complaint to (((Redacted))). She was not offering anything I didn't really merit on first purchase. It also seems that the 10% discount is available to anyone at anytime except for me as a first time buyer.
I told Lisa Weedman to make me whole on the matter - the original platinum purchase should satisfy my wife and me. But now with Robert Fazio and the uncovered nature of felony and malfeasance there has emerged a new phase and the stakes have grown higher.
When I sold the Platinum I called and the account executive Kosinski, said that he was busy but he would call me in about an hour No maybe 15 to 30 minutes I waited 3 hours then I called. He answered and gave a nervous laugh when he realized it was I. Later the woman Ms Enriquez corrected a mathematical error in GOLDLINE's favor and she said, The total should be 500 dollars more.
The level of ineptness and lack of basic skills by the account executives is awesome.
Facts not in dispute TIMELINE
1) This was my first purchase and I saw GOLDLINE on Internet and called and was assigned Clinton Ross account executive.
2) My intention was to buy $70,000 of Platinum eagles and the money was wired to GOLDLINE. Negotiations began 10 May 2006.
3) Clinton Ross put high pressure commission salesman to sell me unwanted and inferior product for investment to diversify the 20 gold swiss francs with as it turned out later many lies
4)I bought after 15 ,minute harangue both Platinum eagles and gold swiss francs
5) 10% first time policy statement on Web requested by me but not given by GOLDLINE
6) Email and phone calls telling Clinton Ross one day later 11 May 2006 I was dissatisfied with the 20 gold swiss franc since it was an unknown factor and I couldn't determine its value online. He said I should find a 10 yr old computer whiz
7) I told Clinton Ross in Email and phone the next day12 May 2006 I wanted a refund as per webpage. He ignored all communication.
8) Policy statement on Web of GOLDLINE for refund no questions asked ignored
9) No statements by Clinton Ross or by high pressure diversify commission salesman nor JC LEE put forward by GOLDLINE
10) Timely letter of 12 May 2006 by me by Post sent to Joe Battaglia asking for refund of gold franc money and change of account executive copy
11) Of the two demands in the Joe Battaglia May 12th letter only a quick change in May of account executive from Clinton Ross to JC Lee implemented with JC Lee also touting with lies the gold Swiss franc although it was losing money while ignoring platinum which had increased in value.
12) Gold increases in value from my original purchase $692 to $744 and then to $833 November 2007 but Swiss Gold Francs lose 10,000 dollars when I ask to sell
13) Quick response by Lisa Weedman of GOLDLINE November 2007 when inquiry to ANA at (((Redacted)))by me about the meaning of numismatic
14) Timely letter of 12 May 2006 by me two days after purchase by Post sent to Joe Battaglia asking for refund of gold franc money and change of account executive copy furnished by me to Lisa Weedman
15) Lisa Weedman of GOLDLINE states she searched but could not find Letter of 12 May 2006 by Post to Joe Battaglia nor May 2006 Emails to Clinton Ross
16) No reasonable offer by Lisa Weedman to make me whole offered
17) Criticism by Lisa Weedman as GOLDLINE being trashed when complaint posted to (((Rdacted)))
NOVEMBER 16, 2007: Robert Fazio of GOLDLINE has taken charge of my case and the matter has proceeded to ((((Redacted))) MEDIATION conducted by ANA Member Services CONTACT PERSON Susan McMillan
I have been in communication and sent variations of this letter and other letters about this matter to:
2 Florida Senators Mel Martinez and Bill Nelson
My Florida congressman Ron Klein
Attorney General Florida
Attorney General California
Many fraud Attorneys
If the ambush of a first time buyer was not planned GOLDLINE showed poor investment insights - every broker has a basic, core obligation to make investment recommendations that are right for their clients. To intentionally provide advice that conflicts with a client's needs, wants or goals, may be a manifestation of investment fraud.
GOLDLINE failed to provide the facts in a timely manner. A 15 minute unwanted and unsolicited harangue to diversify over the phone is not acceptable.
GOLDLINE is also charged with providing ALL of the important and necessary information to a client about a particular investment decision. This was not done. Neglecting to include data, no matter how insignificant, taints the business relationship between broker and client, and leaves the consumer at a disadvantage. Federal and state laws are very clear in this area, asserting that a broker must be forthcoming with the truth. Promising on the Internet a 10% discount for first time buyers and not intentionally following through constitutes an Internet online felony according to the SEC at firstname.lastname@example.org.
Robert Fazio phoned on about 5pm 21-Nov-07and said he would give a refund and I gave him my Scottrade wire instructions. He said he was losing 8,000 dollars. Wow I thought, I would have gotten an 8000 dollar hosing if I didn't speak up.
My wife got home about 11pm and asked was the amount of the refund discussed,. and I replied no.
She said, Well we must remember that a refund is value for value received and we gave GOLDLINE strong 2006 dollars and we are now in a weak dollar situation. Luckily we know exactly how much our dollar was worth and that is 27 platinum eagles or its equivalent in today's dollars.
SUMMARY OF PROPOSED REFUND
27 platinum eagles 1 oz shipped free of charge to my home.
There is a differential in the amount paid for Gold Swiss Francs
$34,877 - $34,369 = $508
ALL STORAGE FEES BE RETURNED..
$235.26 x 3 - $705.78 +$508= a total of $1,213.78 transferred to Scottrade account
I'd hate to find out what the FTC or SEC who levy fat fines would do if they caught GOLDLINE fudging and taking advantage of a client again.
Robert Fazio and I put it on tape agreeing quickly after about 10 minutes to accept a restitution as a refund said. "And I will need to notify ALL the agencies notified in complaint."
She said We must set it to paper. This is too complicated for tape and too many agencies are involved. Imagine sending tapes to each agency.
In any case all agencies will be contacted by me and advised AFTER being made whole by GOLDLINE.
Mt. Fazio did not agree with my definition of Refund So the matter is still open.
Oakland pk, Florida
U.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.