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Report: #1176785

Complaint Review: Invicta Watch Co - Hollywood Florida

  • Submitted:
  • Updated:
  • Reported By: HDMike26 — Buzzards Bay Massachusetts
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  • Invicta Watch Co 1 Invicta Way (3069 Taft St) Hollywood, Florida USA

Invicta Watch Co Invicta Service Center Service Fraud Missrepresentation price gouging Dishonest warranty Hollywood Florida

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  While on vacation, I purchased a Invicta Venom 1539 watch from an authorized retail location not far from the comanies location in Florida (8-15-14 purchase date). The retailer registered the warranty before I left his shop. Now on 9-3-14 the crystal cracked, not sure what caused this, but there is no signs of a cause or marking on the crystal itself. I called to speak to sombody in customer service and was on hold nearly an hour before being dissconnected. I then emailed them, recieved an reply a few days later, which informed me I had to pay the shipping both was and if the repair was not covered under warranty I would be responsible for for the labor, crystal, and assorted sealing o-rings and I should expect it not to be covered as it always is caused by an outside influence NOT a manufacturing issue. 

 Now this is a complete joke. the pricing they gave was:

   6% of the watched MSRP $2930--$175.80(not the actual price paid of $600) just for the crystal

Between $150-250 for the labor related to replacing the crystal

Then $75 for the related seals.

   I sent it in and they say they never recieved the watch even though I have return receipt of delivery. I now see I am not the only one to have gone through this and feel the company should be made accountable. 

This report was posted on Ripoff Report on 09/15/2014 05:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/invicta-watch-co/hollywood-florida-33021/invicta-watch-co-invicta-service-center-service-fraud-missrepresentation-price-gouging-di-1176785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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