Complaint Review: Invisiblemask.com
Invisiblemask.com Invisible Mask Customers beware buying products from invisiblemask.com, Internet
*Author of original report: Updating review on pending refund
Purchase: I purchased a clear mask on Dec 5, 2012 for the hood and side fenders claimed to provide the most coverage.
Who was wrong: This is where I felt that the product wasnt advertised correctly because to me "most" meant more than 50% coverage. In reality it provided less than 30% coverage. I take partial responsibility for not knowing a whole lot about this product and how this is marketed as most coverage. I admit that I am a little wet behind the ears when it comes to automotive parts.
Where the frustration began: I requested refund for the product and offered to ship it back Owner/seller Ken denied to refund in full and thats when American Express intervened. At this point, I got a nasty email from the owner about how I was committing credit fraud. His exact words "I have informed AMEX that you are possibly committing credit card." I felt that was uncalled for and this coming from someone who had never EVER had to call AmEx/other credit card company before to dispute charges. The same day I got email from Ken again and his response was, "Maybe we should start over, I will allow a return and give a full refund. In return, no bad reviews." Anyways,I sent the item back on Dec 26th through priority mail and notified AmEx. Today is March 10th 2013 and I am told that Seller never got the item back.
Unfortunately, thats the price one has to pay to conduct business over the internet. I lost $150 for this and I think I would be okay with that but I really wonder how Ken sleeps at night ripping off people?
This report was posted on Ripoff Report on 03/10/2013 06:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/invisiblemaskcom/internet/invisiblemaskcom-invisible-mask-customers-beware-buying-products-from-invisiblemaskcom-1026651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: