Complaint Review: Invision Industries - Celebration Florida
- Invision Industries invisionindustries.com Celebration, Florida U.S.A.
- Phone: 877-468-4746
- Web:
- Category: Auto Audio Electronics
Invision Industries, Impossible to get a refund for a returned product Ripoff Celebration Florida
*UPDATE Employee: Refund provided
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On September 23, 2005 we ordered headrest dvds for a Lincoln Mark LT, with an agreement that they were on consignment and would be paid for when sold. Our accounting office, unaware of this agreement, paid the invoice sent by Invision for the dvd system.
The dvd system was shipped back to Invision when the truck was sold to a customer who did not want that option. We have never been refunded for the returned items.
I personally started calling to collect on this refund (I am unsure if my accounts payable had been making any effort to collect) on March 23 2006. I have spoken to the sale department (David) and there collections department (Tom Harris) and now there accounting department (Stephanie Wyman). I have been told that the process of a refund is a complicated one, that the order has to be written and then sent through the proper channels resting finally with the owner who must sign the check.
I cannot imagine that the most complicated of processes could possibly take this long. I have been told by both tom and Stephanie that they have started this process and are now just waiting.
At a loss as to what to do now to get this refund.
Debra
Olympia, Washington
U.S.A.
This report was posted on Ripoff Report on 08/23/2006 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/invision-industries/celebration-florida-34747/invision-industries-impossible-to-get-a-refund-for-a-returned-product-ripoff-celebration-207498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Refund provided
AUTHOR: Bryan Murray - (U.S.A.)
SUBMITTED: Monday, April 21, 2008
INViSiON Industries makes every effort to find solutions for our customers. The dealership that filed this report was issued a refund check for the full amount on September 01, 2006. Their current account balance is zero dollars, and we look forward to the opportuinity to work with them again in the future.
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