Complaint Review: Iomega - Internet
- Iomega Internet United States of America
- Phone:
- Web: www.iomega.com
- Category: Computer Service & Repair
Iomega Iomega; Unreliable service and a waste of money on products Internet
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I bought an Iomega Prestige Portable Hard Disk USB Drive last year; attractive price and readily available in the computer store. Bright red and compact, the box stood out from the rest of the brands. I bought the disk drive with a warranty of 3 years upon regristration. People, do NOT purchase any product from Iomega.
The disk drive was spoilt within 3 months of purchase; noise clicks when attached to my computer indicated it was a probable hard disk head crash, the worst kind. During those three months, i did not even move the hard disk; though it was a portable, i used it on my desktop for external space.
When i bought the disk drive, i had registered the product (i have an email from iomega the day after i registered the product, though it was a newsletter email egarding my registration, the actual email of THE PRODUCT registered was not found) I also checked the warranty of the product on their so called award winning website; it stated PRODUCT NOT IN WARRANTY. Also their webpage link to resolve such issues in the case where i have the documents of proof of purchase was down with a 404 error. How convenient is it not?
Another not on the side, where i am in Singapore, it was such a pain to find the service centre for Iomega, apparently they shifted address and did not even update it on their award winning website. When i did track down through means of googling the current address on some forum, the guy at the counter said he cant do anything becasue i dont have the RMA number.
Come on Iomega, if you want to cheat people out of their money, do it with a flair. With multiple hurdles just to exchange a faulty product where as other companies willl just do it on the spot, i really advise people against their service and products. The last i heard even their service centre is not under Iomega but under another comapnys name. Major disappointment and money burnt.
This report was posted on Ripoff Report on 08/12/2011 07:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/iomega/internet/iomega-iomega-unreliable-service-and-a-waste-of-money-on-products-internet-764520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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