Report: #993321

Complaint Review: IOS Telecom San Antonio, TX

  • Submitted: Tue, January 08, 2013
  • Updated: Tue, January 08, 2013
  • Reported By: Dawn — Providence Rhode Island United States of America
  • IOS Telecom San Antonio, TX

    United States of America

IOS Telecom San Antonio, TX I was charged by ILD Teleservices $5.00 (willingly) for two collect calls from my son, who had been mugged, injured and robbed on his bicycle. A second company, IOS Telecom, charged my debit card $42. Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Author of original report: Money refunded from IOS Telecom

Show customers why they should trust your business over your competitors...

My son in Florida was mugged on his bicycle, injured and robbed of all his belonging, including his phone. I live in Providence, RI. He called me collect and, knowing he would never do so unless it was a emergency I naturally accepted.

Before I gave my debit card info I asked to speak to a rep, who told me the charges would be $5 per call and billing would appear on my statement as ILD Teleservices in Oakland Park (state?).

Okay, that was reasonable and I accepted and proceeded with the call. My son some time later called after he was released from the hospital so I knew he was okay. When I checked my bank online as I do every morning, I saw not only the two $5 charges for the two calls I had authorized BUT two more charges by IOS Telecom, San Antonio, TX - one for $42.10 and another for $64.15. These phone calls lasted maybe 4-6 minutes each.

I immediately contacted my bank to dispute and get these charges reversed because they amounted to fraudulent use of my debit card since I did not give IOS Telecom authoriztion to charge my card. The verdict is out as to if I'll get my money back or not, but these people need to be stopped.

I am not giving up on this and I wish I had other victims with me on this to lodge a formal complaint with the Federal Communications Commission. These people are nothing but scam artists and when you look them up on the internet, you will see literally scads of complaints about them

 There is no physical address listed and no telephone number. That tells me right there are in it ro rip people off. Anyone interested in telling their stary can e-mail me at

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder Author of

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This report was posted on Ripoff Report on 01/08/2013 11:11 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Money refunded from IOS Telecom

AUTHOR: Dawn S - ()

I filed a complaint through Ripoff Report against IOS Telecom in January. My bank immediately issued me a temporary credit for the charges. This week I received a letter from my bank stating the credit would be permanent and the charges did appear to be fraudulent. Yay!

Thank you, Ripoff Report, for the advice. I followed your instructions and it worked. To the masses: don't give up! Follow through and don't let these ripoff telecommunication companies who blindly rob honest people keep getting away with it. You DO have rights and you SHOULD exercise them.

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