IPayment, Inc. Merchant Services Not A Company For Small Business Merchants! Calabasas California

These guys are a complete scam, i have used them since april of 2013 and have today decided to cancel there services. Every month they charge random amounts to my bank account and alot of money for processing card transactions regardless if i process cards or not. I will not be using these guys no more and suggest anyone considering accepting credit cards as a form of payment to stay clear of this company. I Signed up through card service international site so beware of these guys as there gonna rob your bank account every chance they get.

Ipayment has been successfully sued and the owner appears to be dodging a $300,000,000.00 judgment against him.  Maybe this is why the company has such a huge tract record or poor customer service and shady business activity.

Ever since Ipayment began holding several thousand dollars of our money, we spoke to William in Risk management back in Sept of 2010.  He was very rude on the phone and advised the funds would be on hold and they'd review the account in 30 days to see if they could be released.  30 days came and went, no funds released.  We called William every 30 days for 6 months straight.  Never answers phone, always goes to voice mail.  Each time we were polite and asked for a call back.  Not once did he attempt to call us.  Either he doesn't care about customer service or he is scared of a possible confrontation.

6 months later they again held more funds.  Called spoke to another person in Risk Management (who was actually a nice guy--you can still be nice and deliver poor news) and advised they were closing our account and here's the kicker--they would be holding our funds (back from Sept. and recent) for another 7 months.  He explained it would take 30 days to cancel the account then they can hold the funds for another 6 months beyond that date.  Contract says they can only hold funds for 6 months.  Can someone say fraud????  

Our business is now at the doors of bankruptcy and we've had to cancel and refund customer's unshipped orders.   William called us to see why we were refunding some orders.  He was rude and proceeded to tell us how to properly run a business.  Huh?  He ended up hanging up on us during the phone conversation midway through my sentence.   Didn't even bother trying to call him back--why bother?  Again, this was from a company we paid for a service.  The good thing is we new what to expect from the conversation and recorded it!  

If your reading this, most likely you already use this company, so there is no sense in warning you to stay away.  Here's what you can do, won't get you much results but if your having a problem report them to the better business bureau.  This will not force things in your favor, but in the very least you'll get a call back.   Report it to there state's attorney general.  Once they get enough complains on file, they'll open an investigation.  Once a company is being investigated by the attorney general, they'll always find areas to focus on.  Close your bank account and end your relationship with this company ASAP.  

WORST COMPANY IN HISTORY, They are the bane of American Business, the biggest Piece of Crap Company on earth! They are worried more about getting charged back then they are about making money, the most incompetent company ever! I am the CEO and pioneer of 1 of the best d**n companies ever created and these guys are retarded beyond belief, on a "Red- Alert" because my company gets commissions every month and the amount of transactions fluctuate, these idiots tried to look up 1 of my clients new phone numbers on google that just got assigned to them, instead of calling the client for payment processing, I cancelled my account immediately, d**n insultive piece of crap retards! Even the CEO Greg Dailey is an idiot! FIND SOMEONE ELSE! I've NEVER in all my life been treated like a Theif they way they treated me. HORRIBLE!

I own a company that processed all of it's transactions through IPAYMENT INC. as well and we had a similar problem with iPayment. In my companies situation we actually recorded an IPAYMENT representative telling us he would not execute transactions on our bank account starting on a specific day but he did so after that date anyway. After being lied to I quickly switched merchant service providers. Opening an account with IPayment, Inc. was a mistake but staying with a company who lies to you about how the plan on handling your money is CRAZY.

When we called Ipayment we were often told the person we were trying to reach was on vacation although we just spoke to them a few minutes prior. On one occasion, an IPAYMENT representative put us on hold and blindly transferred us to another company that we did not do business with!

When we told IPAYMENT we were not going to do business with them any longer they starting debiting our account but we were able to contact our bank and stop the illegal debits.

I later found out that Ipayment has been sued for embezzling money and fraud AND their officers have had criminal records!!!! 

I'm glad I got away from them!!! I will never ever do business with I Payment Inc. and would gladly join any lawsuit against them and would gladly testify against them.