Ipayment, Inc. Ipayment Inc ripoff / fraud Los Angeles California

 Ipayment is the biggest fraud and scam artist I've ever dealt with. The worst possible customer service and they completely worked against me, and set me up. They literally have stolen money from my own customers. I started using them as a gateway provider for my Authorize.net account so that I could accept credit card payments on my website, I was so excited. When setting up my account they were very responsive to questions and quick to respond. As soon as I had signed the agreement and was setup they would no longer respond. I started noticing a problem after a few days. I had several customers purchase products from my site, but no money was being deposited into my account. I gave it some time, about a week, figuring it must take some time to get up and running, but nope, no money. So I e-mailed my rep (3 times), no response. Then I started calling. I got transferred many times but stuck with it. They told me that they couldn't read the voided check I gave them so couldn't process the funds. They never bothered to tell me this. So I rush ordered some new checks as the one I had given them was my last one. Got the checks and sent them over. Called to verify. They then claimed the check I sent was not good enough as it didn't have "LLC" after the business name and that I'd have to get a banker to write a letter for them with the account information. Ridiculous, but fine, I went to the bank and got the letter. I had the bank fax it and I even had the banker speak with an Ipayment rep. To be safe I e-mailed and faxed the letter and my check myself. I called to verify and was told "Yes, everything looks good; you should receive your money in 1 to 2 business days". Well, needless to say, that didn't happen. Then I got a call from a customer saying my online checkout wasn't working. I called to find out about the online checkout issue and the fact no money had been deposited into my account, even though Ipayment had processed just under $1000 worth of transactions in less than 2 weeks. They said I didn't receive the money because they decided to close my account!! No notification, no call, no e-mail, just shut down my credit card processing account. Who knows how many customers I lost because it went down and they didn't tell me. When I asked why they informed me because I didn't get them the bank information. After hours on the phone explaining that I did, they then passed me to a supervisor William who was the rudest person I've ever talked to. He talked down to me and belittled me. He said that there was a "chargeback" on one of my transactions so that's why they closed the account. A chargeback is when a customer notifies their bank that they didn't make the charge and it may be fraudulent. I found it odd and investigated. The customer apologized and said she didn't realize that charge was for my product. She said that the charge, which was a credit card charge for my product on my website through Ipayment, showed on her bank statement as an ATM withdrawal in my city. So Ipayment screwed it up. She called her bank to let them know the charge was valid. I gave all this information to Ipayment but William (or anybody else) didn't care. They simply refuse to open my account or give the funds to me. Here's the kicker, they won't even refund the money back to the customer! Sounds like fraud to me. My customer pays for my service, I deliver the service, and Ipayment keeps the customers money. There is no way that is legal. Extremely rude, difficult to deal with and mean company. It is obvious they did this on purpose, they make the charges look funny so people will dispute them and then close your account and keep the money. How can they sleep at night?! What can I do???