Report: #1301173

Complaint Review: iPostal1

  • Submitted: Fri, April 22, 2016
  • Updated: Fri, April 22, 2016
  • Reported By: Fred — Wilmington Delaware USA
  • iPostal1

    Internet
    USA

iPostal1 Cancelling account with notice, unprofessional customer service Valley Cottage New York

*Author of original report: Unprofessional Customer Service

*UPDATE Employee: Correction

Show customers why they should trust your business over your competitors...

Opened an account in March 2016. They asked for a picture of the front/back of my credit card, and then approved my card.

They also need a USPS 1583 form, notarized, with 2 proof of ID. That costs 79$ to get it notarized and to verify my ID.

Updated the card a few weeks after, when I received my temporary business debit card (that I received in their mailbox). It never got approved, and never heard from it again.

Then, I received my real business debit card, and updated it on their website. Next morning, I wake up to a "Cancelled Account", without any reason. Sent 3 e-mails, called 2 times, and nobody answered. I was able to talk on the live chat with somebody, who told me to call the "Verification Department".

They told me my first card was "medium risk", yet they accepted it anyway. That was my own personal credit card i've been using for the last 10 years. They have 2 proof of ID, + a picture of my card, + my name on it.

And then, the two other cards I submitted were "high risk" according to them. Once again, my name was on the cards, I received the cards at their address, and they have proof of ID.

Since I added a high-risk card, they close the account and you can't do anything.

Their service is very unprofessional and rude. I do not recommend anybody to do business with iPostal1. You will pay hundreds of dollars and then get your account cancelled for nothing.

I want a refund of the month of April (9.99$), and the notarized form that I did for absolutely nothing (79$) - I had to pay again to get a new form notarized to do business with one of their competitor.

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This report was posted on Ripoff Report on 04/22/2016 06:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ipostal1/internet/ipostal1-cancelling-account-with-notice-unprofessional-customer-service-valley-cottage-n-1301173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Unprofessional Customer Service

AUTHOR: - ()

Normall, professional businesses would have:

#1 - Let the customer know their card is considered "high risk" as soon as they submit it to you, so they can at least do something about it.

#2 - Not close the account without letting the customer know why. And also after the customer has started using the service! My mailbox address was on file with multiple organisations (government, bank, service providers) - I had to change this EVERYWHERE.

And for the "high risk cards":

Card #1 was my personal card.

Card #2 was a temporary card provided by the bank while I receive the real physical card.

Card #3 was the real physical card that I received AT YOUR MAILBOX, with the bank account I opened WITH YOUR MAILBOX ADDRESS.

I still think you are a very unprofessional business that is poorly managed, and ran by some old people in their basement which doesn't understand modern technology, and need picture of credit card because they are high risk.

By the way, I wrote to MasterCard, here is their reply:

Hello,

Thank you for contacting Ask MasterCard.

It's against MasterCard Rules for a merchant to ask for a copy of a credit card front and back in order to complete a transaction. MasterCard reminds its customers to properly safeguard sensitive cardholder information. Consumers should always protect their card information and be sensitive to sharing personal information.

Sincerely,
The Ask MasterCard Team

So following this reply from them, I opened an official complaint about your business/merchant account with them.

I would recommend anyone to look elsewhere for their mailbox services. You can find much more legit and professional business elsewhere online. I personally signed up with Traveling Mailbox, and they have a stellar customer service that answered all my questions.

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#2 UPDATE Employee

Correction

AUTHOR: Customer Support - (USA)

Fred,


Concerning the issues you raised:


The form requested is a requirement of the US Postal Service for opening a mailing address in the USA. We do not make any money on the notarization of that form. You can get the form notarized anywhere you wish, even in a foreign country. Most financial institutions, for example local banks in which you hold an account offer notary services for free. Purely as a convenience to our customers we supply an optional link on our site to a 3rd party online notary service that charges $25 for a domestic (US) and $75 for an international account.

In order to combat online fraud, and to honor our commitment to our member stores, we have implemented criteria for credit card acceptance. In the span of 30 days, you supplied 3 different addresses (in 2 different countires), 3 different credit cards, and 2 different emails (one from an inactive web domain). Your credit cards were medium risk, high risk, and higher risk respectively. Less than 4% of customers are asked for further verification of their credit cards. Less than half of one percent of our applicants are then subsequently refused service. (While none of your data conclusively proves fraud, the risk scores and information mismatches raise the probability, therefore we regretfully need to decline service.) Your case unfortunately fell into that 0.5% of applicants and you are currently not one of the tens of thousands of customers benefitting from our great prices, great features, great service, and large network of locations.

In April we sent you a detailed explanation of the issues with your account along with the opportunity to to respond and correct any information that may have been entered by mistake. No corrections were offered.

We understand you have been accepted by another digital mailbox service who could have accepted your notarized form. We are sorry that they chose not to and we wish you and them the best.

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