Complaint Review: Iron Doors Now - El Monte California
- Iron Doors Now 10212 E. Valley Blvd El Monte, California USA
- Phone: (877) 325-9855
- Web: www.IronDoorsNow.com
- Category: Building Products
Iron Doors Now damaged goods, abusive correspondence, terrible customer service, harassment El Monte California
*Consumer Comment: Thanks for a great experience!
*Consumer Comment: We Love Iron Doors Now....
*Consumer Comment: Repeat Customer
*Consumer Comment: Iron Doors Now is the Best of the Best.
*Consumer Comment: Iron Doors Now....WOW!
*Consumer Comment: Outstanding Customer Service
*Consumer Comment: Wonderful Experience
*Consumer Comment: Good Company
*REBUTTAL Owner of company: Iron Doors Now Testimonials
*Author of original report: LIES
*REBUTTAL Owner of company: Adina Selmar
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I ordered a door and lock set for $1900 because it was the exact size I needed and was in stock, and was informed that the only reason it was on sale was because it opened outward. I then asked if it was winterized to which I was told that it was.
I received the door with a honey like sticky substance and foam all over the sides. Patrick, admitted the door was not really winterized and he had tried to winterize it by filling it with foam. He didn't wait for the foam to dry and it subsequently spilled all over the door. He assured me it wouldn't take long to fix, he even offered to pay for repairs.
My contractor had his worker attempt to fix it- he spent a day just scraping off the foam (Patrick said it could be dissoved but it couldn't be). I then had an iron door with areas that had no varnish at all, the entire door needed to be sanded and painted.
Patrick offered to send his own painter (a guy he found in the phone book or on google) who agreed to paint the door for $150 that I would pay. The painter insisted that it needed to be above 50 degrees to paint the door and so the project dragged on an entire month holding up my construction.
Finally he came only to inform me that there was no way he could do the work for $150, so I asked how much he needed- he said there was no way he was touching the door at all as he couldn't guarantee that he could have it looking as good as new, and he left.
At this point I called my contractor who sent a professional painter to sand and paint. It took him multiple days and 2 guys to get this door in decent shape, and the paint, unlike an iron finish has a chalkboard effect and dirt clings to it. The lock set he sent didn't even fit the door!
He offered me a $200 refund for a crappy refurbished door and has sent me 100's of harassing e-mails since I disputed my credit card. I had every intention of sending him the balance after the repairs but he just kept insulting me and said he wants $1700 or nothing. To add insult to injury, my father recently passed away and he sent me this creepy e-mail
"Adina-
GREAT NEWS!!! I heard your father died last week. What goes around comes around. Karma is a bi*h and you are a lying-thieving C*T! Your
husband is a spinless p*sy!We plan to foreclose on your home very soon. I can't wait to to see your husband and son homeless. FYI....I know a lot more about you then you think! This will NEVER be over until we are paid.
F*K YOU!!!
Warm Regards,
Patrick Walker "
He has sent many others since. Please beware this guy is INSANE.
This report was posted on Ripoff Report on 05/07/2013 06:53 PM and is a permanent record located here: https://www.ripoffreport.com/report/iron-doors/el-monte-california-damaged-1049200. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#11 Consumer Comment
Thanks for a great experience!
AUTHOR: K.T. - ()
SUBMITTED: Wednesday, February 04, 2015
I own a design build firm in Tampa and have been working with various custom door subcontractors for over 20 years . Patrick is the most professional, schedule and quality conscious person I have encountered in this business. I highly recommend working with this company when it comes to steel and iron custom doors. All the details were handled without any problem. Thanks for a great experience!
#10 Consumer Comment
We Love Iron Doors Now....
AUTHOR: Tina B - ()
SUBMITTED: Wednesday, July 09, 2014
Our new door is the talk of the neighborhood. We had a number of choices for this critical pick for our new home. In the end, Patrick at Iron Doors now provided us a spectacular entry system and we couldn't be happier. Our double iron door with matching transom was a true custom and iron doors not only provided all of the design support but built our door to exact specifications with perfect finishes. The finished system installed in a few hours with no issue. Our custom home builder says it's the best entry system he has ever seen. We love Iron Doors Now....Oh very important to mention that Patrick did all of this at the cheapest price of any other builder of iron doors. Jim and Tina B. Pacific Palisades, CA
#9 Consumer Comment
Repeat Customer
AUTHOR: Richard G - ()
SUBMITTED: Wednesday, July 09, 2014
Iron Doors Now provided a custom front door at a great price, quality workmanship and a accurate timeline. Patrick provided several CAD designs to help my wife with the design of the door. It came out great. We are presently considering purchasing two additional doors since our front door turned out so well. Richard G. Las Vegas, NV
#8 Consumer Comment
Iron Doors Now is the Best of the Best.
AUTHOR: K. Funk - ()
SUBMITTED: Wednesday, March 26, 2014
After much research in the midwest I wasn't able to find what I was looking for at a reasonable price!! I wanted quality and a good price. Iron Doors Now is the best of the best. The quality is just as good, if not better than any over priced door. They are built extremely well, have tons of options and we custom made our door so it is exactly what we wanted...nothing less!!! We will be sending business their way as much as we can.....especially since there is nothing that can beat them in our area. Even with shipping the price can't be beat, nor quality!!!! Kelsie F. Manhattan, KS
#7 Consumer Comment
Iron Doors Now....WOW!
AUTHOR: Michelle B - ()
SUBMITTED: Monday, March 17, 2014
We purchased an entry door from Patrick at Iron Doors Now about a month ago....WOW!!!!! We have had so many compliments on the door!! We are spec builders in San Francisco and this door is a hallmark part of our project! Patrick was also helpful in coordinating the pick up of the door with our son....our son transported the door from LA to SF! We couldn't be happier with the purchase!
#6 Consumer Comment
Outstanding Customer Service
AUTHOR: Tara B - ()
SUBMITTED: Sunday, March 16, 2014
Iron Doors Now provided me with outstanding customer service from Patrick Walker, prices that couldn’t be matched, quick delivery and a door that is the envy of everyone in the neighborhood. The quality of the door is very high end and met all expectations. I am very happy with my beautiful entry iron door and would recommend to anyone looking for a statement piece that not only looks prominent but is sure to last a very long time! Thank you, Tara B and Family! Leesville, Louisiana
#5 Consumer Comment
Wonderful Experience
AUTHOR: DanB - ()
SUBMITTED: Thursday, August 15, 2013
My neighbor recommended we buy our door from this company; their daughter had recently purchased a stock door and was very happy.
I have to admit, we had our doubts about buying something so expensive over the internet. However we decided to move forward based on assurances of Patrick Walker.
We placed an order for a custom iron double door with matching window and everything came out beautifully. We are more than thrilled with the product and Patrick kept us in the loop at all times.
#4 Consumer Comment
Good Company
AUTHOR: Bob M - ()
SUBMITTED: Wednesday, May 22, 2013
My wife and I ordered a custom made door for our home and it looks beautiful. We had been referred to Patrick Walker by our contractor. I'm not sure what happens with his other clients, but we had a great experience and would highly recommend Iron Doors Now to anyone looking to buy a new door.
Sincerely,
Robert M.
#3 REBUTTAL Owner of company
Iron Doors Now Testimonials
AUTHOR: IronDoorsNow - ()
SUBMITTED: Thursday, May 09, 2013
Iron Doors NOW....WOW! Thank you so much for the update and for checking on faster shipping!! I really appreciate all your help with this matter and for putting up with all of our phone calls today. Sorry, we are just under a lot of stress about closing on time. Thanks again for understanding and for working with us! Monica T. McKinney, TX
We love our Iron Door from IRON DOORS NOW!: The expertise and professionalism granted to us by Patrick and the rest of the staff at Iron Doors Now was truly exceptional. Our new door has added so much to the curb appeal and appearance of our home. The entire experience was trouble free and the beauty of our new door is beyond belief. We highly recommend Iron Doors Now! The Thibodeaux Family, Nederland, TX
We have had a wonderful experience working with Iron Doors NOW. We were coming from a “do-it-yourself” warehouse store and looking for an upgrade in both design and functionality. Iron Doors NOW was professional in working with us on design concepts as well as selecting the correct door size that would best fit our entry way. They have had wonderful support and patience with us throughout this process. In the end they are dedicated to providing us with a total package that is not only pleasing to the eye but functional as well. Sincerely, Barbara J. Phoenix, AZ
Having been in the bussines for 35 years I found Iron Doors to be great, most suppliers were charging from $11,000 to $ 15,000 for my doors, Iron doors were $6,500 shipped with hardware. installed by 2 men in 2 hours and fit right in. Tom Myrtle Beach, S.C.
We got the door and were actually surprised it arrived in perfect condition. I expected a few scratches butfound nothing! You guys do a great job with packaging. Gate looks great too. Iwill send you some pictures once we finish the house. Thanks for everything andI'm so glad that we found your company.Dan M. Scottsdale, AZ
We received the doorand balcony railing. It looks AWESOME!!! Thanks Again,Shawn Z. Great Neck,N.J.
When we opened the packing, I was pleasently surprise, especially the finish is amazing. My builder said it is the nicest door he’s seen in 20 years. Sincerely, Diana H. Decatur,AL
#2 Author of original report
LIES
AUTHOR: Adina - ()
SUBMITTED: Thursday, May 09, 2013
From begining to end all I heard were lies. They can post whatever they'd like about how credible their business is, but that's why there's rip off report, so the consumers are educated and can see through the lies.
The crazy part is, I was able to forgive the mistakes, but not the abuse. A real businessman aknowledges his mistakes and makes appropriate reparations. This company takes no responsibility for their problems, they will lie and cheat and go back on their word and then blame you.
Initially this was a petty issue over a few $100(I was willing to pay the difference after the repairs- I was willing to pay the same out of pocket for what is now a refurbished door (that to my dismay doubles as a chalkboard) as I initially agreed to pay- same price! No discount for me- but there was no way I would pay in addition to what I paid- I'm not paying for someone else's mistakes! And then my father died and then it got very personal.
A human being that can laugh at someone else's sorrow is not a human being. He clearly has no respect for those living or the dead for that matter. I will share his latest e-mail (after telling him that I have retained a lawyer) and just ask yourself is this someone you want to do business with?
Adina,F*ck you and your dead daddy. Thank God he's out of his misery- having a lying thief for a daughter must have been a HUGE disappointment. Just think back about all the needless problems you caused him.... Actually you were probably responsible for his sudden death. The truth will set you free......You could call anybody you want I DON'T GIVE A SH*T!!!FYI moron, any law firm would love to take your money win or lose they still get paid. You are the dumbest Jew I've ever met...again a disgrace to your dead daddy.PAY US MONEY THE OWED NOW B*TCH!!!!!!!!!!!PSOnce I find out were he was buried I'm going to have a friend in NY go piss on his grave. LOLWarm Regards,Patrick WalkerIron Doors NOW10212 E. Valley BlvdEl Monte, Ca 91731(877) 325-9855(877) 373-8909 fax
#1 REBUTTAL Owner of company
Adina Selmar
AUTHOR: IronDoorsNow - ()
SUBMITTED: Wednesday, May 08, 2013
Iron Doors Now Positive rating and recognition has been given to Iron Doors Now, INC for its commitment to excellence in customer service. This company has achieved an A+ evaluation from the California Better Business Bureau for which they are an active member.
Iron Doors Now, INC has an ongoing commitment to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Iron Doors Now, INC listens carefully to client concerns and sees them as an opportunity to learn from past experiences and become more efficient as a company for the products offered and the support for those products.
Up to this point, Iron Doors Now, INC has never received a serious complaint. If there was a concern, the owner of the company would address it immediately. There have been times that a client has not been fully satisfied with the door as a result of not following specific instructions from Iron Doors Now, INC. An example of this is a customer who used an inexperienced/unlicensed contractor who did not follow instructions and consequently the doors finish was severely damaged. The company offered to send a professional painter at no cost to the customer to ensure they were receiving excellent customer service. Iron Doors Now, INC had also offered this client a full refund of the door- However both offers were refused by the client.
Patrick Walker’s personal business philosophy is based on the premise that strives to add value in its services as they understand that a successful business model is based on value-added services and client care. Iron Doors Now, INC’s mission statement says it all: “Our goal is to provide a well-built, functional and beautiful door that you will be proud to own and stands out from the others”. Typical customer feedback reads: " Iron Doors Now, INC (and Mr. Walker) truly communicates all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises".
Iron Doors Now, INC’s installation team has expressed that they feel very confident doing their job. The project manager at Iron Doors Now INC stated "I have seen Mr. Walker take personal interest to guarantee the correct size and design selection for each customer. With his 15+ years of experience in the iron door industry, I know that he has the highest quality products available. It always gives me great pleasure to go back to the customer a year after the install and find that the door has exceeded client expectations as well as help promote energy efficiency by 10 to 15 percent”.
Iron Doors Now, INC’s recognizes that complaints posted on this website (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by this situation Iron Doors Now, INC has made organizational changes allowing its clients a more streamlined approach to problem resolution and a commitment to a great experience.
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