Report: #1384145

Complaint Review: Island Dreamer Sailing School - Miami FL

  • Submitted: Sun, July 09, 2017
  • Updated: Sun, July 09, 2017
  • Reported By: meltzman — Wilton Connecticut USA
  • Island Dreamer Sailing School - Miami FL
    1900 N Bayshore Dr #1a,
    Miami, Florida
    USA

Island Dreamer Sailing School - Miami FL breach contract poor sailing school lessons Miami Florida

*REBUTTAL Owner of company: Owners response

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 -WORST VACATION -DO NOT give you money to Island dreamer sailing school -Complaints filed with the ASA and Florida Attorney General My family of six (four adults, two children) arrived at the boat to find we had been assigned a boat that slept only four. Knowing that there would be only four pillows on which to lie six heads each night caused immediate tension. Add to it a sullen captain who immediately informed us that he had left his family on Christmas to sail with us, and it was a recipe for disaster. Days one to three had beautiful blue skies. Boats all around us had their sails out as Captain Jamey Graham motored us around the keys rushing to a place each day where he could drop anchor. He taught my children to tie a few knots and I can only assume he equated that with teaching to sail as he never gave any other practical or didactic lesson for the duration of the trip. At our insistence, he raised the sails two times. Once for 25 minutes, once for 45 minutes. And all we did was move forwards with the sails open. Jamey did not allow us to maneuver the boat under sail AT ALL. Our log books remain blank. No written exam was given.

When we complained to owner Harold Ochstein, Captain Jamey Graham sited "family tension" as his reason for not giving us the exam, taking no responsibility for the fact that the lack of sailing lessons, his surly attitude and the inability to sleep six bodies in four beds was the cause of the family tension. Day three, Captain Jamey told us to get a hotel as it was going to be windy that night and the next day and he planned to dock his boat behind his friend's house along a neighborhood canal with no walking access to stores or restaurants. A last-minute hotel, Christmas week in the Florida Keys. That cost us an extra $2900. Upon arriving at the hotel, we contacted owner Harold Ochstein about our experience. He suggested we return to the boat, not the next day, but the day after, and on the final day of our trip he could teach us everything we needed to know to get us certified in sailing courses 101 and 103. This, of course is impossible, as you need a certain amount of classroom and practical hours to learn. Hence the complaint to the ASA. The other remedy he suggested was to return at a later date to try sailing again. This was unacceptable because my family feared being subject to these conditions again, and ruining yet another vacation. Learn from my mistake and do not spend your money on Island Dreamer Sailing School.

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This report was posted on Ripoff Report on 07/09/2017 05:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/island-dreamer-sailing-school-miami-fl/miami-florida-33132/island-dreamer-sailing-school-miami-fl-breach-contract-poor-sailing-school-lessons-mia-1384145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#1 REBUTTAL Owner of company

Owners response

AUTHOR: Harold - (USA)


"I am sorry that the charter with your family was not what we all would have wanted it to be. I feel that the activities you participated in fit our charter standards and exceeded industry standards. You were well on you way to earning your certifications. And by the end of the week you would have accomplished that, with both the knowledge and skills required in the ASA standards, and in spite of the family discord that was occurring. It was your decision to leave the boat several days early.



When you contacted me during the charter, I immediately offered you a remedy for your situation by replacing your Captain with a new instructor and also offered to book you and your family on a future trip with continued instruction at no charge. You refused both of those options and decided to cancel the charter and leave.



You contacted Visa and American Sailing Association, both organizations looked objectively at the contracts and narratives provided by both of us and came to the conclusion that what we supplied and the remedies we offered were acceptable. I will be happy to supply those narratives to anyone requesting it so they can draw their own conclusions about our actions."

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