Island Lifestyle Travel Travel "agency" ripoff. No customer service Charlotte Amiela USVI Internet

We went to presentation while on cruise to St Thomas USVI, we signed up with Island Lifestyle, supportly a discount travel agency that could get us travel (Airfare, Cruises, Hotels , Condos and travel packages) at GREATLY reduced prices since they were a travel "wholesaler"

Not more than 30 days after signing up and paying (in advance) for this service, I attemped to get info to book a cruise. I submitted a request on 1/11/15 withthe info on ship etc and my contact info. Three (3) days later I received a EMail with the price...which was almost $800 more than I can get using a legit regular on-line agency (Which I have used 5 times before)

I called the female who sent me the Email, she was out and no one else could get the info and discuss it with meI was informed she maybe returning yet that day (Wed 1/14/15) and I requested she return my cal either that day or the next.

On Fri 1/16/15 she finally returned my call. She was rude and kept interupting me when I attempted to ask questions on the high price I was quoted. She told me that was the best price out to the public...she wasn't a commissioned worker or the price would have been higher. I told her that two (2) on line travel agencies had better prices on line and even the cuise line (RCI) had better rates on its own website. She told me that I was lying and that I had no idea what I was talking about, I told her that my wife and mtself had been on many-many (29) RCI cruises. She told me if I could do better elsewhere, go there and the phone call ended.

I called the main number and spoke with same female (who did not give me her name) and as of 3:30 on Fri 1/16/15 she would research my complaint and return my call with answers. Nothing on Fri.

I waited until almose noon today (1/19/15) for a return call...none was received.

I phone Brad Sisernos, Marketing Director, and left my information on complaint and my contact info and requested a phone call to discuss the false representations made to us and lack of customer service by everyone I spoke with at that so call travel agency.