Complaint Review: Island vacation cruises - Altamonte springs Florida
- Island vacation cruises 283 cranez roost blvd Altamonte springs, Florida USA
- Phone: 4078621400
- Web: Info@ivactravel.com
- Category: Cruises
Island vacation cruises Refund of money raken out of my bank account was not refunded Altamonte springs Florida
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Purchased a vacation package to Costa Rica on March 28 2016. Flights and taxes not included for $118. Received a phone call on March 28 2107 saying the package was not used (I had 18 months to use according to the original contract) and it was now out dated and I needed to repurchase a new package for another $118. Which I did but had 48 hours to change my mind. I called back on March 31 to cancel the new package and that I wanted a refund. I was not told what I had to do to get that refund. Into April I called customer service and they said I need to return the package which I did and it would take 30 days for the refund. Ridiculous. Its now May 12. I called customer service again and they said the package was not received. Now I am really getting upset so I faxed the pages that I made a copy of. They called back saying "oh yes they did get the package in the mail and my faxed copy". Omg . I will never do business with this company for as long as I live.
This report was posted on Ripoff Report on 05/12/2017 01:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/island-vacation-cruises/altamonte-springs-florida-32701/island-vacation-cruises-refund-of-money-raken-out-of-my-bank-account-was-not-refunded-alt-1372917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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