This is not a Corporate location, instead it is built to act and look like a corporate store. With low inventory and associates who don't know much about their products or their service, this place is HORRIBLE. iTalk owns about 15 locations around Illinois (www.shopitalk.com) and if you look carefully on their receipts, they have unethical charges such as "Green Fee", which is charged on every persons purchase automatically and it is automatically generated depending on your total amount (sometimes ranging from $1.50-$10.00). The customer is never told about this charge instead, once you purchase an item or a phone, this becomes NON REFUNDABLE, according to their almost 2 pages "Terms and Conditions". This person who owns this Non-Corporate Scam of a Company, is charging unethical charges on each purchase.
BUYERS BEWARE!! SAVE YOUR TIME AND MONEY AND GO TO A CORPORATE STORE OR EVEN ANOTHER FRANCHISE ("INDIRECT") Retailer OTHER THAN iTalk Wireless. Half the time, these owners don't have the correct inventory in stock and if you come in asking for an iPhone or the newest Android out, they try their hardest to put you into a low end device "temporarily" until they "receive" the device. ( WHICH CAN TAKE WEEKS!!).
Their products (Phones & Accessories) are a joke, chargers that go for almost $35.00 are not even authentic accessories. They are just put in a package with a Verizon Wireless logo and half the time they break on you within 3-4 weeks!! At times they even sell you devices that can be used or returned from previous frustrated and pissed off customers. Keep in mind there is no Product Warranty on accessories and if anything you will be charged a 25% restocking fee for something that can be DEFECTIVE or even $35-$75 restocking fees on devices!!
AGAIN, save your time and money and go to a store that will treat their customers right. I am still unsure on how these crooks and scammers are in business and are carrying the Verizon Logo on their stores. Hopefully someone will read this and shut these people down!!
Take it from me and don't listen to these rebuttals (mostly like the owner or one of his associates are assigned to do).
Visit www.shopiTalk.com to see all the locations so you DO NOT fall into this FAKE scam.
COMPLAIN AND LET YOUR VOICE BE HEARD, SO THEY CAN BE SHUT DOWN!