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Report: #1377687

Complaint Review: ItWorks - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Lawonda — Springfield Missouri USA
  • Author Confirmed What's this?
  • Why?
  • ItWorks Nationwide USA

ItWorks Unauthorized autoshipment/wants me to pay for return of product Nationwide

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 I ordered once knowing that it would automatically make me a "loyal customer" and would create an autoshipment for the next month. Well, next month comes, along with a few extra bills so when the friendly email reminded me that the autoshipment was coming up I called, the ONLY number they have, to cancel it. Conversation with the lady was pleasant but I had to constantly repeat that I wanted to cancel the autoshipment. 20 mins later and 45- hour on the phone she said it was cancelled. It was not. They still attempted to take money out of my account and sent an email notifying me that the transaction was denied... -_- No overdraft that time. This time, it comes up with no autoshipment email reminder but yet they still withdrew money from my account. I wouldn't have even known of it if I hadn't checked my account that morning. So I call the ONLY number they have, "Customer Service", again. My main goal was/is to just have my money refunded that was taken by an unauthorized autoshipment. The first man kept putting me on hold everytime I asked him a question, so finally, I say can you let me speak to whoever you are asking these questions to or your supervisor... hold... sounds like the same guy but firmer voice... I go on to explain the situation... he says and I quote, "The warehouse says the package is in progress." I let him know, again,I don't want the package, you can keep it at the warehouse, I just want my money refunded! Can you contact the financing or accounting department? "We have been told your package is in progress" "Sir, they can stop the progress for all I care, I don't want it, I just want my money returned back into my account so could you contact the financing/accounting department or not?!" This goes on for 5 mins him repeating the same sentence in different ways and me getting more irritated. Then he states, "Once you receive the product, you can return it unopened, then we'll credit the money back to you" NO!!! I will NOT Pay more money, for shipment, to return a product, to get only my money that was taken out of my account back, that I didn't authorize for you to take in the first place!! Compromising, I let him know the only way that will work is if they send return labels. He basically said no. He was advising me to personally pay to return the product, not be refunded for it, but then wait 7-10 business days for my refund... B.S. NO! I just received the package today. I have not opened it and don't plan to. The only "help" they give on their website is numbers that all lead to the same line which are numbers to customer service representatives that are located in the Philippines and Asia. I can't not get in contact with corporate nor anyone in financing/accounting department and the man claims to not know the numbers as well soo ... Ripoffreport, now I just want my money returned, this product returned to them, and my membership closed completely!

This report was posted on Ripoff Report on 06/07/2017 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/itworks/nationwide/itworks-unauthorized-autoshipmentwants-me-to-pay-for-return-of-product-nationwide-1377687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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