Complaint Review: IUniverse
1663 Liberty Dr. Suite 300
- Phone: 800-authors
- Category: Book Publishers
IUniverse Self Publishing Company Misrepresents its Services Bloomington Indiana
In early 2009, iUniverse was purchased by a venture capital firm. The new holding company president immediately ordered iUniverse to move its equipment and people from Lincoln, Nebraska to Bloomington, Indiana. Over half of the highly trained staff refused to relocate. The president and CEO of iUniverse resigned. The new staff seem to be young with no experience in publishing.
Because of the untrained staff, and because of the delays that resulted from the move, books are not being published in the "intended" time of 90 days. There is a tremendous backlog. Mine has been delayed over six months. Further, staff give you different information, cannot tell you when a problem will be resolved, and they make frequent mistakes. Their store software (where you can purchase the books) crashes frequently and contains many bad links. There does not seem to be any way to resolve problems when a staff person gives you poor service.
My book at this point seems to be of professional quality (but oh, the hammering to get it to this point). Will iUniverse have problems with marketing and fulfillment? Almost certainly, as the best predictor of future performance is past.
Santa Fe, New Mexico
This report was posted on Ripoff Report on 09/10/2008 01:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/iuniverse/bloomington-indiana/iuniverse-self-publishing-company-misrepresents-its-services-bloomington-indiana-371680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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