Report: #1305536

Complaint Review: Ivory + Mason

  • Submitted: Sat, May 14, 2016
  • Updated: Sat, May 14, 2016
  • Reported By: Anonymous — Indianapolis Indiana USA
  • Ivory + Mason

    Internet
    USA

Ivory + Mason Ivory MasonIvory plus Mason Customer Service Representatives ask you to pay their personal accounts to fix poor products Los Angeles California Internet

Show customers why they should trust your business over your competitors...

 Earlier this year I bought two pairs of glasses from Ivory + Mason. The temple broke immediately for one of those glasses, and I emailed customer service asking for help. I offered to pay for a replacement, and was told they'd send it for free. Unfortunately they never did. I emailed repeatedly asking for assistance. Eventually I got in touch with someone via Facebook, and at first they seemed helpful. However, they wanted me to send money to their personal Venmo account. They also tried to sell me old frames off the books, again if I paid them personally. I didn't, so I never got my frames fixed. I used to recommend Ivory + Mason to all of my friends, having bought a pair the year previous. They have had issues earlier on (slow service, sent me the wrong glasses), but for a while I could at least say everything worked out in the end. That's no longer the case, so I suggest sticking with more established companies even if they cost more.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/14/2016 08:02 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ivory-mason/internet/ivory-mason-ivory-masonivory-plus-mason-customer-service-representatives-ask-you-to-pay-1305536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.