Complaint Review: IVORY WHITE - Boulder Colorado
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- Author Confirmed
- IVORY WHITE 6205 Lookout Rd., Unit D Boulder, Colorado U.S.A.
- Phone: 800-964-4593
- Web:
- Category: Advertising / Deceptive
IVORY WHITE BILLING PRACTICES will not return even if not used Boulder Colorado
*UPDATE Employee: READ AND FOLLOW TERMS OF AGREEMENT
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I ordered a trial size of Ivory White through the Internet, while responding to a paid survey that might allow me to get a new computer (mistake #1). I signed up for a trial size of Ivory White. I knew the trial period was about 10 days. Well, I was out of town at a meeting of the American Diabetes Association in Washington DC as a Diabetes Advocate when my trial size of Ivory White arrived. I read the ingredients panel and realized I could not use this product due to the high concentration of peroxide (mistake #2). Then I called the company, at their 1-800 number, explained the situation to them over the phone. She cancelled my subscription to the product but refused to give me the $78 back. She was a real b***h, by the way! I told her that I could not call before because I was OUT OF TOWN. Which was absolutely true--I can verify it. I told her the trial size had never even been opened and offered to return it. She did not want it back and told me that I had just lost $78 because I did not follow the directions!
To make a long story short, I called the PA Attorney General's office and they are sending me a form to fill out, which I plan to do as soon as the form arrives. I am hopeful they will intervene in some way and I can get my $78 refunded to me. I told the customer service representative that this was very unfair and illegal treatment and I was going to contact the Better Business Bureau, at which she got very defensive. It was obvious to me that she knew she was working for a company with questionable business practices.
Janice
State College, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 05/10/2008 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ivory-white/boulder-colorado-80301/ivory-white-billing-practices-will-not-return-even-if-not-used-boulder-colorado-331846. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
READ AND FOLLOW TERMS OF AGREEMENT
AUTHOR: Csr Rep - (U.S.A.)
SUBMITTED: Thursday, May 22, 2008
If people would just read the terms and follow the instructions then they would not have any sort of a problem . If you check the box that says "I have read and agree to How The Offer Works" and don't follow the instructions then it is your own fault if you get charged or cannot do a return per the terms you agreed to by checking that agreement box.I have broken up the paragraphs and sentences to emphasize the points that most people do not read or follow to avoid any further charges or auto shipment every month.
This the full page of the terms of agreement listed online.....on page 2 of our web site right under neath where your credit card information goes.
How The Offer Works
For a LOW shipping and processing charge, you will receive the following: A FREE one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide peroxide mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart.
We know you are looking to get a great, bright, attractive looking smile with IvoryWhite, you'll be well on your way!
After ...ten... days from the ....date of shipment,.... unless you decide to cancel, we'll conveniently bill you $78.41 for the full tooth whitening Complete Program, which is... included.... in the first shipment.
Plus, we'll enter you into our IvoryWhite ConstantDazzler program. With the ConstantDazzler program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, low in-home price you paid for the original full tooth whitening Complete Program plus $4.95 in shipping.
We are so convinced of the effectiveness of our tooth whitening program that we are willing to make this special introductory offer. You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!
Of course, you can also cancel any time (...after...) you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our Customer Care at CustomerService@IvoryWhite.com.
If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order ....to assure you will not be billed.... (please see our no-hassle product return policy below for details) for the Complete Program. Return shipping for the product is the responsibility of the customer.
Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve. Please click here to view some of the comments we were sent by our customers.
It's quick, easy and SAFE to order. Just fill out the information sheet, click on the ''Order Now'' button and your IvoryWhite Solution will be on the way.
You can also cancel anytime after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our customer care at CustomerService@IvoryWhite.com.
If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel
to ....return the unopened, unused Complete Program portion.... of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed....
(please see our no-hassle product return policy below for details) for the Complete Program.
Ivory White's No-Hassle Product Return Policy
You can cancel in two easy ways; call our customer service center at 1-800-964-4593 or email our Customer Care at CustomerService@IvoryWhite.com if you wish to cancel. We are open 7 days a week, 7am to 6 pm Mountain Standard Time.
If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program.
....If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product..... If the product needs to be either destroyed (seal or packaging was broken) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.
For subsequent shipments in the ConstantDazzler program,
you may... only return the most recent complete shipment for credit....
We do not charge a restocking fee. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card. ....To receive a refund on returned product you must request an RMA (Returned Merchandise Authorization Number)
....within 30 days.... of the last shipment and this RMA must be written on the package in order for credit to be issued. All shipping charges are the responsibility of the customer. Although you can return product from a ConstantDazzler shipment,
....you cannot return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product.....
Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.
If you have any questions about our policy, please email us at customerservice@ivorywhite.com. We will get back to you within 1 business day.
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