• Report: #934874
Complaint Review:

Ivory White

  • Submitted: Thu, August 30, 2012
  • Updated: Thu, August 30, 2012

  • Reported By: V. Charles — Signal Hill California United States of America
Ivory White
6205 Lookout Rd.Ste#D, Boulder,, Colorado United States of America

Ivory White Product was to be sent as a FREE TRIAL, days after receipt I was charged $78.41. After 2nd package & $84.36 later, I return the package as instructed. Never received by refund as promised Boulder, , Colorado

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I ordered on line a free sample of Ivory White and upon receipt found that not only was I charged for shipping & handling (Ok with that) but a few days later was charged $78.41.  OK.. so I must of missed the fine  print and was willing to let it go.  However, a few weeks later I was shipped another package & charged $84.36.  At that point I called the company to obtain the information needed to return the product & get a refund.  I'm still OK at this point.

I was told to return the product & make sure to write the RA number provided on the return box and upon receiving they would isssue a credit of $84.36. At this moment I had a real bad  feeling about the whole process so I mailed the package "Certified" "Return Receipt" and wrote in big bold black letters on ALL FOUR sided of the box the RA number.

After two weeks I had not received my credit nor had I heard anything from the company. However, I did receive the Return Receipt showing that they had received the returned package and had signed for it.  I decided to call the company to see why I had not gotten my credit and was told that because the RA number was not on the package and unless I could prove it,  they would not be issuing a credit .  NOW.. how do you prove something you no longer have available to you!!!

These people should not be alowed to do business.

This report was posted on Ripoff Report on 08/30/2012 01:01 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ivory-white/boulder-colorado-80301-3/ivory-white-product-was-to-be-sent-as-a-free-trial-days-after-receipt-i-was-charged-78-934874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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