• Report: #380095
Complaint Review:

IVORYWHITE Whitening Tooth Whitening System

  • Submitted: Fri, October 10, 2008
  • Updated: Mon, June 21, 2010

  • Reported By:bartlesville Oklahoma
IVORYWHITE Whitening Tooth Whitening System
6205 Lookout Rd. Unit D Boulder Co 80301 Nationwide U.S.A.

IVORYWHITE Whitening Tooth Whitening System IVORYWHITE SCAM Boulder Colorado

*Consumer Suggestion: Suggestion to IvoryWhite


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I am a chemo patient who know better than to buy things on line however I thought that I was only getting a sample of IVORYWHITE for 4.97.

I later noitced a debit to my account for 78.44 and so I contacted the company and was told that I had signed up for this and my expiration date was up and there was no way to refund my money.

I explained to them that my disease had devasted the family and I needed the money back because I have three kids all under the age of 6 and I myself would not live long enough to enjoy white teeth in all probability.

I have since filed a dispute though my bank and I have sent a letter to Brian Lind who can only be reached by mail.

So far I have not gotten any response and it is clear to me that I was a victem of a scam.

I had no clue that they would debit my account and I really feel that I was blindsided.

Any reputable company, would gladly give the money back under these circumstances.

I am sure that I am not the first one to have problems with this company but I won't give up trying to get my money back and they can count on that.

bartlesville, Oklahoma

This report was posted on Ripoff Report on 10/10/2008 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ivorywhite-whitening-tooth-whitening-system/nationwide/ivorywhite-whitening-tooth-whitening-system-ivorywhite-scam-boulder-colorado-380095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Suggestion to IvoryWhite

AUTHOR: menifred - (United States of America)


I just contacted IvoryWhite after having been billed $71.41 and was basically told that it was my fault because I did not read their "Terms and Conditions" in the order confirmation email and online. If they were a serious company, I would assume that they would put a clear warning in the package/on the product that the package sent contains not only the trial offer but also the full version. Stating it online is just not enough and it is clear looking at the number of complaints: any serious company would address the situation and print a warning onto the package and/or in the documentation provided.

I think (just my personal opinion) that this company is relying on the fact that most people do not read the "Terms and Conditions" and take advantage of it. This opinion seems to be backed by the number of complaints against IvoryWhite and by how long they have been going on. It is really sad because such practices hurt the online business.

A very dissatisfied "Trial Offer" customer.

Albany, NY
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#2 UPDATE Employee


AUTHOR: Ivory White Customer Service Representative - (U.S.A.)

I work for IvoryWhite and am happy to announce that we have millions of satified customers and our company not a scam.

Our terms and conditions are provided in 12 point font on our ordering page along with a box that reads: " I HAVE READ AND AGREE TO DETAILS OF THIS OFFER BY REVIEWING HOW THE OFFER WORKS."

People should always read what they are agreeing to before signing on the dotted line, so to speak. Failing to not read or abide by terms & conditions agreed to only leaves nobody to blame but yourself.

I have attached a copy of our terms and conditions to clear up any discrepancy.


How The Offer Works

We know you are looking to get a great, bright, attractive looking smile with IvoryWhite, you'll be well on your way! We are so convinced of the effectiveness of our tooth whitening program that we are willing to make this special introductory offer.

For a LOW shipping and processing charge, you will receive the following: A FREE one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide peroxide mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart. This Free Trial kit is yours to keep. You will also receive the Complete Program full tooth whitening kit.

After ten (10) days from the date of shipment, unless you decide to cancel, we'll conveniently bill your credit card $78.41 for the full tooth whitening Complete Program. Plus, we'll enter you into our IvoryWhite ConstantDazzler program. With the ConstantDazzler program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Plus, you'll also get two more syringes of professional-level dental syringe of IvoryWhite whitening solution every month to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly special, low in-home price you paid for the original full tooth whitening Complete Program plus $5.95 in shipping, conveniently billed to your credit card.

You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!

Of course, you can also cancel any time after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 or by emailing our Customer Care at CustomerService@IvoryWhite.com. If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed (please see our no-hassle product return policy below for details) for the Complete Program. Return shipping for the product is the responsibility of the customer.

Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve.

It's quick, easy and SAFE to order. Just fill out the online Order Form and your IvoryWhite solution will be on the way.

Ivory White's No-Hassle Product Return Policy

You can cancel in three easy ways; go to IvoryWhite.com and click on the Easy Cancel Button at the top of the page, call our customer service center at 1-800-964-4593 or email our Customer Care at CustomerService@IvoryWhite.com if you wish to cancel. We are open 7 days a week, 7am to 6 pm Mountain Time.

If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program. If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.

For subsequent shipments in the ConstantDazzler program, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.

To receive a refund for a returned product, you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA must be written on the package in order for credit to be issued. All shipping charges are the responsibility of the customer. Although you can return product from a ConstantDazzler shipment, you cannot return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product.

Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD? through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.

If you have any questions about our policy, please email us at customerservice@ivorywhite.com. We will get back to you within 1 business day.
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