Note: I cannot in detail describe everything that has happened in this section. I will try and hit some highlights to shed light on the major inconsistencies I have experienced with iWorks.
iWorks calls for serious people ready to make money via the internet. A "qualification process" is used to select only qualified people, who in turn, will work with their Proven Trainers. The company appeals to all who are tired of internet opportunities that have left them flat without Hands-on Support.
Their claim is the more successful the purchaser becomes, the more credible and successful they become as a training company. It is mandatory for the purchaser to give testimonials afterwards about their success.
Basically the promise is, "HANDS-ON TRAINING" from PROVEN, EXPERIENCED trainers; therefore eliminating TRIAL and ERROR which costs time and money. The mindset of the plan is "IT IS UP TO YOU." Give 100% committment, be motivated and dedicated to success, and they Warrant your success.
The Reality: I am emotionally and financially drained. I feel humiliated and embarrassed that I could fall this hard at my age, especially after I researched the supposed company. No amount of hard work, due diligence, research, could remedy this for me.
I paid up front, $8,600.00 for this mistake. I do not want others to go through this. I worked patiently without giving up. I gave the benefit of the doubt when misinformation occurred, marking it up to company growing pains. That mentality gave way for me to lose more money because of the expenses and time spent.
My trainer and I were both frustrated. After a long period of time, he finally confided in me the salesmen/trainers were not on the same page. The trainers felt the web company rushed things, and prices for services and products were inflated. He was to talk with his supervisor about adding lessons for me after commenting I had worked hard, had already spent too much money and he wanted to see me succeed. After that, I never heard back from him, leaving me short on the original lessons I paid for.
Again, there is too much to report in this space but some details in brief include:
The entire transaction took place in a series of phone calls. The company name given to me when researching was MIT, and was in good standings with the BBB. When my charge card statement arrived, the charge read Real Estate training. Later I later learned it was iWorks.
After two weeks a company called with a similar offer charging $4,000.00. I thought it was a different company, but later learned it was iWorks. I had purchased an auction guide and that is how they got the information to begin contacting me by phone.
Realizing many inconsistencies, I tried contacting the original salesmen. After four attempts by email and phone messages, no response. One salesman was no longer employed there.
Promised: Full Technical support, so no excuses. Reality: All messages left on the technical support machine were never returned.
Promised: Training support from all knowledgeable trainers on staff, in addition to assigned trainer. Reality: I would ask trainers questions about information given from salesman and they had zero knowledge of what I was talking about. (e.g.)The website for customer support.
Initial Sales Pitch: First salesman in the qualifying process implied they were chosen from the EBAY staff to train how to supercharge business without taking years of trial and error. This would result in more people using ebay for selling and accrediting them for their training. It would be a win-win-win situation, for EBAY, trainers, myself. I later learned there was no affiliation with EBAY.
Inside this company, the right hand does not know what the left is doing, or even who they are. The company was not who they portrayed themselves to be. No one knew the other or what promises had been made.
I tried for a refund. I soon learned, there was no chance for that happening.
A last attempt, I talked again with a lady in customer service. A possible glimmer of hope: She did not feel I had a trainer with enough experience and admitted she would have felt exactly as I did with all that had gone wrong. She convinced me this would be worked out.
Long story short: 1) She credited my charge card $2,000 2)Was supposed to credit 6 months of web payments (I have already paid nearly $200.00 for nothing) 3) She said she would hand-select a new trainer to contact me. The trainer would give six 30-minute lessons. She sent me a form to sign and return acknowledging these updates, which I felt would be at least a chance. This would get my cost down to $6,600.00, and a chance to apply what they would teach me to make money.
Now, it has now been over a month. I have never heard back from any trainer or the customer service representative. To this date the unnamed salesman has not answered my phone calls or emails. AGAIN, this is ONLY a portion of all the details. Every staff member I have talked to acknowledges the inconsistencies and misrepresentation, but will not remedy the situation.
St. Louis, Missouri