I originally called Dell and was transferred to IYOGI without knowing it.
I called to have an icon placed on my taskbar; very simple fix.
But IYOGI spent two days and over 15hours on the phone with me informing me of 159 critical errors.
I should have stuck with my gut, because I had a Norton Representative check my system remotely that very morning and they found No Problems.
IYOGI, after remotely accessing my computer without telling me what they were doing, stated that if I did not purchase the support they would remove all their software (which I never asked for because they LIED) and ALL MY INFORMATION ON THE HARD-DRIVE WOULD BE LOST!!
IYOGI then charged me $199.99 because they claimed they fixed everything.
BUT, the icon never appeared on the task bar and the keyboard would not work.
I called Norton back and they told me that IYOGI had install malicious tracking software on my computer INCLUDING A REMOTE ACCESS KEYBOARD SO THEY COULD STEAL MY INFORMATION!!
IYOGI WILL STILL NOT RETURN MY MONEY AND THEY INSTALL SPYWARE ON MY COMPUTER!!
Also IYOGI staff were rude, threatening, demeaning to Americans and they flat out lied and install spyware on my computer!
I called Norton back who resolved any security issues.
NEVER USE IYOGI!!!
They plant false positive information about themselves on the internet.
THEY WAY TO STRIKE BACK IS TO WRITER LETTERS TO DELL CORPORATIO, TO WALMART AND ALL OTHER COMPANIES THAT USE IYOGI.
IYOGI IS SCAM
IYOGI IS FRAUD